Contact Centre Manager38-42k, Office basedTheir customer contact centre is at the heart of how customers experience our client, from their first question to their finished product. We're looking for a hands-on leader to run it, raise the bar on service and sales, and make the most of AI and our digital channels.The roleYou'll lead a multi-channel contact centre of around 14 people across phone, live chat, text and email, reporting to our Director of Customer Experience. Leading a team of ...
Our client is a well established, market leading manufacturer that supplies to wholesalers and direct consumers.Their contact centre helps customers choose the right products, place their order and get support right through to delivery and beyond. We're looking for a Supervisor who loves a busy floor, gets the best out of people and is as passionate about sales as they are about service.The roleReporting to our Contact Centre Manager, you'll lead a team of advisors across phone, live chat, text ...
Contact Centre Manager38-42k, Office basedTheir customer contact centre is at the heart of how customers experience our client, from their first question to their finished product. We're looking for a hands-on leader to run it, raise the bar on service and sales, and make the most of AI and our digital channels.The roleYou'll lead a multi-channel contact centre of around 14 people across phone, li...JBLK1_UKTJ
We are looking for an experienced Repairs Advisor / Inbound Call Handler to join our busy Customer Support Centre in Hertford.Working within social housing reactive repairs, this is a varied, rewarding, and fast-paced role where delivering excellent customer service is at the heart of everything we do. Our people are committed to providing the very best service to tenants and clients, and in return we offer a supportive working environment and opportunities for career progression.Previous ...
Our client is a well established, market leading manufacturer that supplies to wholesalers and direct consumers.Their contact centre helps customers choose the right products, place their order and get support right through to delivery and beyond. We're looking for a Supervisor who loves a busy floor, gets the best out of people and is as passionate about sales as they are about service.The roleRe...JBLK1_UKTJ
Vacancy – Fleet Service Advisor ( Contact Centre)Location - AlfretonSalary - £25,692 plus great career progression, you only work for half of the year!Working hours – 4 days on 4 days off, Rotating Shifts 5:30-4:30/ 1pm till midnight Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training?My client is looking for someone to hit the ground running with being a Fleet Service advisor ...
Workforce Management AnalystBirmingham - Hybrid (2 days per week onsite)£35,000 per annumWe're looking for an experienced Workforce Management Analyst to join a busy customer operations environment, taking responsibility for the real-time management of telephony performance, resource and service levels.This is a hands-on WFM role where you'll monitor live contact centre activity, manage queues and agent availability, and make intraday adjustments to ensure customer demand is matched with the ...
We are looking for an experienced Repairs Advisor / Inbound Call Handler to join our busy Customer Support Centre in Hertford.Working within social housing reactive repairs, this is a varied, rewarding, and fast-paced role where delivering excellent customer service is at the heart of everything we do. Our people are committed to providing the very best service to tenants and clients, and in retur...JBLK1_UKTJ
We are recruiting an experienced inboundCall Handlerto work asRepairs Advisorsbased in Houghton Regis.Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.Pre...JBLK1_UKTJ
Role: Call Centre AgentLocation: HertfordSalary: £25,000 per annumHours: 09:00 to 17:00 Monday to FridayAbout the RoleWe are currently recruiting for a Call Centre Agent to join a busy and growing contact centre team based in Hertford. This is a full time office based role focused on recovering unpaid service charges and ground rent arrears while delivering a high standard of customer service.You will be working within agreed service level agreements, ensuring cases are handled efficiently and ...
