Are you an experienced contact centre leader with a passion for delivering outstanding customer service and driving operational excellence? A North London local authority is seeking an exceptional Contact Centre Operations Manager to lead its busy, resident-focused Contact Centre and ensure high-quality service delivery across telephone and digital channels.In this key leadership role, you will oversee the day-to-day operation of the Contact Centre, ensuring performance, quality, customer ...
Contact Centre Product Owner* Location Bath (Hybrid – 3 days per week in the office) * 6-month fixed-term contract * Full-time * Salary £55,000–£65,000 per annum (pro rata), depending on experienceAt Truespeed, we’re building the future of broadband across the South West with our rapidly growing full-fibre network. We’re already connecting over 40,000 customers across more than 180,000 homes, and we’re continuing to expand bringing faster, more reliable broadband to communities ...
The Opportunity:* The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries.* The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.* The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss ...
Contact Centre Product Owner Location Bath (Hybrid – 3 days per week in the office) 6-month fixed-term contract Full-time Salary £55,000–£65,000 per annum (pro rata), depending on experienceAt Truespeed, we're building the future of broadband across the South West with our rapidly growing full-fibre network. We're already connecting over 40,000 customers across more than 180,000 homes, and we're c...JBLK1_UKTJ
We're seeking an experienced Cognigy Virtual Agent Engineer to join a major organisation undergoing significant investment in Conversational AI, Generative AI and automation technologies.This is a hands-on delivery role where you'll be responsible for developing advanced chatbot and voicebot capabilities, integrating enterprise platforms, and helping internal engineering teams build long-term expertise in AI-powered customer and employee engagement solutions. The successful consultant will play ...
ROLE: Children's Contact Centre Assistant Deputy ManagerLOCATION: LiverpoolRESPONSIBLE TO: Contact Centre Deputy manager / Centre ManagerSalary: £14.13 per hourWorking hours: 40 hours per weekWorking days: Monday - Friday 9-6 with one hour unpaid lunchThis is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.Please note we...JBLK1_UKTJ
ROLE: Children's Contact Centre Deputy ManagerLOCATION: SeftonRESPONSIBLE TO: Contact Centre Manager ManagerSalary: £27,982.50Working hours: 39.5 hours per weekWorking days: Tues-Fri 10:00am-18:00m - Saturday 09:00m-17:00pmThis is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.Please note we will only accept candidates ...JBLK1_UKTJ
HR Advisor (Contact Centre)Reference: (phone number removed) Umbrella Rate: £28.54/hr (Inside IR35)Contract running until October 2027Do you have experience of working in an HR employee advisory role? Unlock a rewarding role as an HR Consultant, delivering great service in HR Direct and shaping confident, consistent outcomes for UK colleagues. As an HR Consultant, you will be the trusted first point of contact for employee questions, turning complex HR queries into clear guidance, timely ...
Job Title: Technical Repairs Support OfficerLocation: Ealing, West London, W5 2HL - Full Time Office BasedHourly rate: £22.02 PAYE / £28.71 UmbrellaContract Length: 6-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 9am-5pm, 35 hoursASAP StartAbout the RoleWe are seeking an experienced Technical Repairs Support Officer to provide a technically informed and customer-focused service for residents reporting housing repairs. You will use your repairs diagnostic ...
Helpline Advisor (Fixed-Term Contract)Location: Crewe, CheshireSalary: £13.45 per hourHours: 37.5 hours per week (Rota hours between 8am to 8pm - Monday to Sunday (5 days) Contract: Fixed-Term 3 months About the OpportunityOur client is seeking a compassionate and customer-focused Helpline Advisor to join their Contact Centre team on a 3-month fixed-term contract.This is an excellent opportunity for an individual who enjoys helping others, thrives in a fast-paced environment, and is passionate ...
