Showing 368 Contact Centre Manager jobs

Contact Centre Transformation Lead (3‑Month Contract)Location: Manchester Contract: 3 Months (with review) Rate: Hourly (Equivalent to £50,000-£60,000 DOE)About the RoleOur client, a well‑established organisation based in Manchester, is seeking an experienced Contact Centre Transformation Lead to support a critical period of operational improvement. This is a unique opportunity for a seasoned professional who has successfully run, optimised, and transformed contact centre environments.The ...

Contact Centre AgentLocation: Stone, Staffordshire (Hybrid working available after probation)Salary: £26,230 basic + uncapped commissionHours: Full time | 37.5 hours a week, across a rotating shift :00-16:30/ 09:30-18:00/ 12:00-20:00Saturday: 08:00-14:00 (rota-based)Contract: PermanentThe RoleWe are recruiting multiple Contact Centre Agents on behalf of a growing, values‑led organisation within the enforcement and regulated financial services sector. Due to recent contract wins and ongoing ...

Are you an experienced automotive professional seeking an exciting leadership opportunity? Our client, a reputable automotive service centre and tyre retailer with 24 centres across the Home Counties, is seeking a dedicated Assistant Tyre Centre Manager to join their busy Thame branch.This is a rare chance to develop your career with a well-established, award-winning business generating a turnover of £35 million and employing approximately 240 staff.Our client is committed to offering a ...

Role: Customer Service AdvisorContract: 3 monthsLocation: Macclesfield, UK (on-site)Working shifts: Monday to Friday (Full time)Working pattern: 8:30am to 5:15 pm (37.5 working hour/week)Job PurposeTo provide a high-quality front-line customer service experience by resolving a broad range of customer enquiries received face to face and via telephone. The postholder will ensure customers receive efficient, professional, and timely support, aiming to resolve enquiries at the first point of contact...

VP of Customer Service Operations???? Manchester (Onsite)???? £100,000 Basic + Monthly Performance Bonus (circa £15,000 a across the year)???? Managing 4 Global Department Heads???? Reporting directly to the Chief Commercial OfficerI'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries.Whilst this role has responsibility for multiple operational functions, the largest and most ...

Helpdesk OperatorSalary: £24,969 per annumLocation: Glasgow Head Office (G5 0US)Contract type: Permanent , DaysFull time: 37.5 hours per week. Working 5 over 7 days.Contract: AsdaHere's what you can expect to be doing:* Handling inbound and outbound calls, and logging jobs in a fast-paced environment* Co-ordinating contractors and City Technicians to ensure they attend to our City standards* Working in partnership with customers to achieve results* Completing a variety of administrative tasks ...

Parts Team Manager - Weston-super-Mare - Up to £35,000paCareer Development & Excellent BenefitsWe're recruiting for a Parts Team Manager in Weston-super-Mare to join a busy contact centre-led operation focused on delivering an outstanding customer journey through effective workflow, supplier coordination, and parts management.As a Parts Team Manager, you'll combine strong people leadership with data-driven decision making, helping to improve operational performance while supporting and ...

Complaints Team Leader - Social Housing Repairs & MaintenanceBased in BillericayPermanent, full time position£34,500 per annumHere at Howells we are working with a leading social housing repairs and maintenance contractor to recruit a proactive and experienced Complaints Team Leader for their busy Billericay-based contact centre.This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team ...

Business Development ManagerUnified Communications | Cloud | Software & ServicesHybrid | High-Growth Technology DistributorAre you a driven and commercially minded Business Development Manager with experience across Unified Communications, Cloud, SaaS or Software & Services?This is an exciting opportunity to join a fast-evolving technology business that is investing heavily in growth and transforming its focus towards high-value cloud communications, software and service-led ...

Job Title: Night Shift Customer Service AdvisorLocation: Angel SquareContract: Fixed-term until 31st DecemberSalary: £12.70 - £14.00 per hourRole OverviewWe are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment.Key ...