Showing 159 Contract Complaints Manager jobs

Service Improvement Advocate ???????? Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working)???? £33,163 per annum???? 37 hours per week, Monday–Friday???? Fixed-Term Contract until February 2027Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery.Key Responsibilities:✔️ Manage customer feedback, ...

Complaints Lead - HousingI am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services.This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code.The RoleAs ...

Complaints Call HandlerYou'll be required to work full-time in the office during the initial training and accreditation period. Once signed off, the role will move to a hybrid working model.Rate: £150 per day via umbrella, increasing to £165 per day following successful completion of training and accreditationHours: 37.5 hours per week, Monday to Friday between 8:30am and 6:30pmDuration: Until December 2026, with strong potential for extensionAbout the RoleWe are seeking experienced and ...

Role Title: Customer Journey Technician / Customer Service AdvisorBusiness area: Customer Service Location: Pride Park / Derby (weekends are WFH once you have passed training)Hours: 2-10 pm including weekendsKey Accountabilities: - Proactively manage customers through any potential failures in delivery to avoid complaints and repeat calls by keeping them advised of status of work and the steps that are necessary to complete their work. - Manage customer expectations on works that need to be ...

Customer Feedback OfficerExeter - hybrid working6 month contract£33,163 per annum 37 hours per weekSellick Partnership are recruiting for a Customer Feedback Officer to join a social housing organisation on a 6 month contract. This role focuses on handling customer feedback, including complaints and compliments. You will work collaboratively across the business, helping resolve issues, identify root causes, and contribute to service improvements.Key Responsibilities of the Customer Feedback ...

Marks Consulting Partners are currently looking for a Housing Options Manager to work with one of our Local Authority clients.What the Job Will Be Doing* Managing and supporting a team of Housing Options and Homelessness Officers.* Overseeing homelessness assessments and statutory decisions under Part VII of the Housing Act 1996.* Ensuring compliance with the Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all relevant legislation.* Monitoring caseloads, KPIs, service ...

Senior CAPA & Quality Assurance LeadFolkestone| Competitive Salary + Excellent BenefitsQuality Assurance | QA | CAPA | Root Cause Analysis | GMP | ISO 13485 | ISO 22716 | Medical Devices | Cosmetics | Lean Six Sigma | Investigations | Quality SystemsAre you an experienced Quality Assurance professional with a passion for solving complex quality issues and driving continuous improvement?Our client, a highly respected manufacturer operating within the cosmetics and medical devices sectors, is ...

Governance & Operations LeadLocation: South East EnglandSalary: Day RateContract Length: September - EasterWe are looking for an experienced Governance & Operations professional to play a pivotal role in supporting our Trust through an exciting period of development and growth. This is a unique opportunity to work at the heart of a collaborative leadership team, providing expert governance support while contributing to operational excellence across the Trust. Whether your background is ...

A Surrey-based Local Authority is seeking an experienced Environmental Protection Officer to join their Environmental Health team on an interim basis.This is an excellent opportunity for an Environmental Protection professional with experience handling statutory nuisance and pollution-related investigations within a local authority setting.The RoleYou will be responsible for investigating and resolving a range of Environmental Protection matters, including: * Statutory nuisance complaints * ...

Housing Options Manager - Castle Point Borough CouncilLocation: Castle Point (Minimum 3 days per week in the office)Contract: 6+ MonthsRate: £350 - £500 per day (Inside IR35, dependent on experience)Fox Morris Group are delighted to be working with Castle Point Borough Council to recruit an experienced Housing Options Manager on an interim basis.This is an excellent opportunity for an accomplished Housing professional to lead a statutory Housing Options service, driving service improvements, ...