Showing 159 Contract Complaints Manager jobs

We are currently supporting a housing provider with the appointment of an experienced Housing Complaint Resolution Manager to lead complaint handling across Housing Services, ensuring compliance with the Housing Ombudsman Complaint Handling Code and driving service improvement from complaints and resident feedback.The Role ·Lead the management of Stage 1 and Stage 2 complaints and Members' Enquiries across Housing Services. ·Manage up to three Complaints Resolution Officers, overseeing ...

Our local authority client based in Surrey are urgently seeking an experienced Housing Complaints Resolution Manager.Hybrid working - 2 days a week on site£400 a day UmbrellaRole PurposeThe Complaints Lead is responsible for leading and continuously improving complaint handling arrangements across Housing Services. The postholder will oversee the effective management of Stage 1 Complaints, Stage 2 Complaints and Members' Enquiries, ensuring residents receive fair, timely, professional and ...

Hill & Hill Recruitment are seeking a Complaints Investigation Officer to work with one of our Housing Association clients based in London.You will play a central role in managing, investigating, and resolving customer complaints in line with internal policies and regulatory standards. Acting as an impartial point of contact, you will manage your own caseload, work collaboratively with internal teams and external contractors, and ensure clear, professional communication throughout the ...

We are seeking a motivated and detail-oriented Quality Engineer to join a well-established manufacturing environment. This is an excellent opportunity for an experienced quality professional to play a key role in driving quality improvements, supporting customers and suppliers, and ensuring products and processes meet the highest standards. Key ResponsibilitiesManaging customer quality concerns, complaints, investigations, and corrective actions. Supporting internal and external audits and ...

Senior Complaints Officer - HousingSurrey | Hybrid Working - 2 days office presence Interim Contract until March 2027Competitive Day Rate of £200.00 - £230.00 per day umbrella I am working with a housing provider in Surrey who are looking for an experienced Senior Complaints Officer to join their team on an interim basis until March 2027.This is a senior, hands-on complaints role with no direct line management. You will take the lead on the day-to-day oversight and quality of the complaints ...

Landlord Complaints InvestigatorLocation: East London - Hybrid Rate: £38.31 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: Full-time - 36 HoursRole SummaryThe successful candidate will manage Stage 2 Housing Management and Assets complaints, ensuring investigations are completed in line with agreed procedures, standards and timescales. You will be responsible for delivering high-quality, detailed responses focused on resolving ...

Private Sector Housing OfficerWe are seeking an experienced Private Sector Housing Officer to join a local authority on an initial 3-month contract, with the potential for extension. Available on either a full-time or part-time basis, this project-focused role offers hybrid working, with a minimum of two days per week in the office. The successful candidate will be responsible for managing a caseload of housing-related complaints within the private rented sector, working closely with tenants, ...

Operations AdvisorAbout the RoleIf you thrive on refining processes, and being the go-to expert in a fast-paced environment, this is your opportunity to shine. Our client, a global medical devices company, is currently seeking an Operations Advisor to join their team. You'll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service ...

Operations AdvisorAbout the RoleIf you thrive on refining processes, and being the go-to expert in a fast-paced environment, this is your opportunity to shine. Our client, a global medical devices company, is currently seeking an Operations Advisor to join their team. You'll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service ...

Regulatory Supervisor+ Based onsite in Newcastle+ 12 month contract+ £18 to £22 per hour - Umbrella rateDe we're looking for in a Regulatory S proven track record in people development and management.Customer oriented first and foremost, someone that is passionate and empathetic.Team player who has a genuine interest in helping others. Someone that will lead by example, be friendly and approachable, and demonstrate a "can do" attitude. Helping to develop a culture of working together.Someone ...