We are currently recruiting for an experienced Amazon Connect Architect to support the design and delivery of enterprise-scale, cloud-based contact centre solutions.The successful candidate will own the Amazon Connect solution architecture, covering voice routing, contact flows, IVR, agent experience, integrations, security, resilience and analytics.Location: Edinburgh – Hybrid, 2 days onsiteContract: 6–12 monthsKey Skills & Experience* Strong hands-on Amazon Connect architecture experience*...
AI Automation EngineerEmployment Type: PermanentLocation: Sussex (Hybrid - 1 day onsite per week)Salary: £45,000 - £60,000The OpportunityAn exciting opportunity has arisen for an AI Automation Engineer to join a growing Intelligent Automation and Process Engineering function within a major UK organisation.This is a newly developing capability focused on using AI, Microsoft Copilot and Microsoft Power Platform to transform how work is delivered across the organisation.You'll design and deliver ...
Senior AI Automation EngineerEmployment Type: PermanentLocation: Sussex (Hybrid - 1 day per week onsite)Salary: £65,000 - £75,000The OpportunityAn exciting opportunity has arisen for a Senior AI Automation Engineer to join a growing Intelligent Automation and Process Engineering function within a major UK organisation.This is a hands-on senior technical role for an experienced automation engineer who can take ownership of solutions from initial discovery and estimation through to design, ...
Milton Keynes (2-3 days per week on-site)£350-£450 per dayOutside IR35We're looking for an experienced Major Incident & Escalation Manager to join a busy Service Operations team, taking ownership of critical incidents, high-priority service escalations and supplier performance issues across a complex IT environment. The role acts as a central point of coordination between business stakeholders, technical teams and third-party suppliers to ensure service issues are driven through to ...
Job Title: Digital & IT Analyst (Infrastructure Site Leader)Location: Stevenage (4 days/week) & Loughborough (1 day/week - travel expenses/mileage covered)Working Hours: Full-Time, On-Site (37 hours/week)Role Overview We are seeking a hands-on Digital & IT Analyst to deliver Tier 1/2 technical support and manage site IT infrastructure across two operational locations. Supporting an site of ~80 engineering and production staff, this role combines desk-side support, hardware and vendor...
