We are looking for an organised Helpdesk Co-ordinator to act as the central engine for our Facilities Management operations. You will manage the end-to-end workflow for all building and maintenance issues reported by our clients.In this role, you will schedule engineers to ensure all reactive and planned maintenance tasks are completed on time. You will also serve as the main super-user for our Computer-Aided Facilities Management (CAFM) software—handling system updates, data tracking, and ...
Customer Service Agent / Helpdesk AgentSalaryUp to £26,000 depending on experienceHours• 9-hour day on a rotational shift pattern between 7am–7pm, Monday to Friday, including one hour lunch breakJob SummaryThe role is responsible for maintaining high levels of customer service and support for dedicated key accounts.Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining ...
Responsibilities:* Use CAFM system as a user on site including PPM records, reactives and reporting.* Answer calls/email for the business in a timely fashion* Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.* Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment* Liaise with Lead Engineer and Ops Manager ...
IT Helpdesk - Customer ServiceLocation: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQHours: 37.5 hours, Monday to Friday, shifts between 8am-5pm.Contract: Temporary Pay: £16.00 per hourStart Date: JulyOur client is one of the UK's leading IT organisations, delivering innovative technology and software solutions to internal teams and external customers. As the first point of contact for us...JBLK1_UKTJ
An exciting opportunity has arisen for an experienced IT Support Engineer to join a company working from a Portsmouth HQ.They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services.This role comprises of working in a help desk environment and being an escalation point for the help desk team. The candidate should be ...
2nd / 3rd Line EngineerSaffron WaldenPermUp to £45,000paJob descriptionDue to increased growth, we're looking for an enthusiastic and ambitious engineer to join our 2nd / 3rd line team. Your role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets and deal with escalations within the helpdesk. This role will also involve pre-sales, site audits, implementations and escalationsWe are looking for someone with solid IT knowledge, with experience and ...
Our client is one of the largest construction companies within the UK with internationally-renowned experience in the successful delivery of technically demanding, multi-disciplinary and logistically complex projects.The Facilities Management Technician Building Fabric sits within a specialist division bringing together the legacy of an industry leader and the ingenuity of a niche team. They create interior spaces that are truly fit for purpose, using their vision, creativity, ability and a ...
Our client is one of the largest construction companies within the UK with internationally-renowned experience in the successful delivery of technically demanding, multi-disciplinary and logistically complex projects.The FM Technician Refrigeration sits within a division of my client, as a specialist Facilities Management Provider where they strive to build strong collaborative partnerships with all their clients through the delivery of a best-in-class service, harnessed by the technical ...
Nelson Permanent Placements are currently recruiting for an IT Helpdesk Technician on behalf of our client.This is an excellent opportunity to join a growing business where you will play a key role in supporting users across multiple sites, including office and warehouse environments.The successful candidate will join a supportive IT team and gain exposure to a wide range of technologies including Microsoft 365, Windows 11, Active Directory, Entra ID, Intune, endpoint security, networking and ...
Service Desk Team LeadLocation: Yate, South Gloucestershire (fully onsite, 5 days per week)Salary: Competitive — available on applicationThe OpportunityThis is a genuinely exciting opportunity for a technically minded individual to join a fast-growing business in the clean energy sector at a pivotal moment. The Technical Help Desk function is being built from the ground up, and this role will be instrumental in shaping how it looks, feels, and operates. Working directly alongside the Head of ...
