IT Service Desk Team LeaderAn organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function.This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door.???? Key ResponsibilitiesLead and develop a team of ~10-15 Service Desk Analysts in a 24×7 environmentOversee day-to-day Service Desk operations (incidents & service requests)Ensure delivery against SLAs, KPIs, ...
We're seeking an IT Service Desk Team Lead to join a well-established and forward-thinking organisation, leading a small but highly capable Service Desk team that provides critical support across a global business. This is an excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service ManagementAs IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support ...
Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you’ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You’ll also play a key role in shaping support strategy, implementing best practices, and ...
Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you’ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You’ll also play a key role in shaping support strategy, implementing best practices, and ...
Helpdesk Technical Support EngineerLocation - Hertfordshire Are you a customer-focused technical professional with strong IT, print, or software support experience? This is an excellent opportunity to join a growing organisation as a Helpdesk Technical Support Engineer, providing high‑quality remote support across print hardware, software solutions, networking, and IT environments. You'll play a key role in improving service productivity by resolving issues remotely, reducing the need for ...
Service Desk Manager - MSP / Microsoft - North London (Hybrid)Are you the kind of Service Desk Manager who wants to build something, not just inherit a process and keep it ticking over?We’re hiring a Service Desk Manager for a growing MSP in North London. This is a new role, not a replacement.The business is around 12 people today, with a service team of 6-7, and the plan is to grow properly over the next few years. They’re currently around £1.5m revenue, with a target to double that over the ...
The IT Service Desk Analyst opportunity offers the chance to join a busy support function where your work directly impacts colleagues across the business, keeping systems running smoothly and ensuring users receive fast, effective technical support when they need it most.What’s in it for you£120 per day PAYE on a rolling contract basisPredominantly remote working with limited office attendanceJoin an established support team of 18 technical professionalsExposure to a broad Microsoft and ...
Property Helpdesk SupervisorLocation: Bracknell (Hybrid)Salary: Up to £35,000 + BenefitsHours: 9am - 5pm (Mon - Fri) 37.5 hours per weekContract: 9-Month FTC (Temp to Perm Opportunity)Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio.This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a ...
IT Service Desk AnalystChester-le-Street - Fully Onsite Up to 12 Week Contract£150+ per day(umbrella)One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks.This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pmYou will have a ...
Service Desk AdministratorLocation: Crayford, KentHours: Monday – Friday, 08:00 – 17:00Salary: Up to £28,000 DOEThe CompanyA growing and well-established Building Services and Facilities Maintenance provider delivering HVAC, Mechanical, Electrical and Compliance solutions to commercial clients across London and the South East.With a reputation built on service excellence, technical expertise and long-term client relationships, the business continues to expand and invest in its people. Employees ...
