Contact Centre Operations Manager (Digital & Direct Operations Manager)Duration: 6 Months Rate: £650-£750 per day (Inside IR35 via umbrella)Location: Hybrid Working - travel to Cardiff and Glasgow - Candidates UK wide can be considered Shape and lead our client's Contact Centre multi‑channel operations plan, setting a clear plan, leading operational effectiveness, driving productivity and challenging the status quo. Build high‑performing teams, develop capability, and create a positive, ...
Contact Centre Operations Manager (Digital & Direct Operations Manager)Duration: 6 Months Rate: £650-£750 per day (Inside IR35 via umbrella)Location: Hybrid Working - travel to Glasgow and remote workingShape and lead our client's Contact Centre multi‑channel operations plan, setting a clear plan, leading operational effectiveness, driving productivity and challenging the status quo. Build high‑performing teams, develop capability, and create a positive, engaging culture that drives ...
Contact Centre Operations Manager (Digital & Direct Operations Manager)Duration: 6 Months Rate: £650-£750 per day (Inside IR35 via umbrella)Location: West Midlands - Hybrid working options available - Candidates UK wide can be consideredWe are seeking an accomplished UK based Contact Centre Operations Manager, to lead a large‑scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM).This role combines hands‑on operational leadership with TOM delivery, ...
Contact Centre Operations Manager (Digital & Direct Operations Manager)Duration: 6-12 Months Rate: £650-£750 per day (Inside IR35 via umbrella)Location: West Midlands - Hybrid working options available (Candidates UK wide can be considered)We are seeking an accomplished UK based Contact Centre Operations Manager, to lead a large‑scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM).This role combines hands‑on operational leadership with TOM ...
Role Title: Contact Centre Test Assurance Specialist Rate: £332 Location: London or Horsham3 days on siteKey ResponsibilitiesLead the QA workstream for the Contact Centre Transformation programme.Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including: Regression testingNetwork configuration validationBackup and recoveryCall recording functionalityIntegration with upstream/downstream systemsRollback and contingency scenariosReview, challenge, and ...
We're supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform.This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35- Hybrid working 1-2 days per month on site - 3 - 6 Month contractThe Role (Outside IR35)You will be ...
Are you ready to make a difference in your community? Join our dynamic team as a Customer Service Advisor in Stevenage! This is a fantastic opportunity to engage with Hertfordshire citizens and businesses, providing them with access to essential Council services.Contract Type: TemporaryLocation: Stevenage on siteHours: Monday-Friday between 08:30-17:30, 1 Saturday in every 10-12 weeks (10-2)Why Join Us?Be the first point of contact for residents and businesses seeking support.Play a vital role ...
Exciting new contract oportunity working for Banking services client based in ManchesterDescriptionCustomer Support Expert (Contact Centre)Position Overview: As a Customer Support Expert in our contact centre, you will be the first point of contact for our Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as ...
The RLE INTERNATIONAL Group is one of the world's leading providers in the fields of vehicle development, technology and consulting. On the basis of more than 40 years of development & consulting, we provide innovative and effective solutions for our UK customers in the area of Automotive Engineering. RLE INTERNATIONAL is represented at locations close to its customers in Europe, Asia and USA.Customer Support Expert (Contact Centre)Rate: £17.46 (via PAYE Umbrella)Position a Customer ...
Position Title: Customer Support Expert Duration: 6 Month Contract Location: Manchester£17.46 per hour - Inside IR35 (Umbrella Rate)Position De Support Expert (Contact Centre)Position Overview: As a Customer Support Expert in our Clients' contact centre, you will be the first point of contact for Customers and Dealers.The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls.You will also be responsible for handling customer ...
