Are you an experienced contact centre leader with a passion for delivering outstanding customer service and driving operational excellence? A North London local authority is seeking an exceptional Contact Centre Operations Manager to lead its busy, resident-focused Contact Centre and ensure high-quality service delivery across telephone and digital channels.In this key leadership role, you will oversee the day-to-day operation of the Contact Centre, ensuring performance, quality, customer ...
Contact Centre Product Owner* Location Bath (Hybrid – 3 days per week in the office) * 6-month fixed-term contract * Full-time * Salary £55,000–£65,000 per annum (pro rata), depending on experienceAt Truespeed, we’re building the future of broadband across the South West with our rapidly growing full-fibre network. We’re already connecting over 40,000 customers across more than 180,000 homes, and we’re continuing to expand bringing faster, more reliable broadband to communities ...
Role: Call Centre Team LeaderLocation: Wythenshawe (office based)Term: Full Time, PermanentContract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekendsSalary: £30,000 - £33000 DOE + benefitsCCA Recruitment are excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition ...
Contact Centre Reporting ManagerRole: Contact Centre Reporting ManagerLocation: Chandlers FordSalary: £44,639Are you a data-driven leader with a passion for transforming information into insight?Do you thrive on developing reporting solutions, driving continuous improvement, and helping stakeholders make smarter decisions through data?If you have experience leading reporting teams, leveraging tool...JBLK1_UKTJ
The Opportunity:* The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries.* The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.* The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss ...
Real Time Analyst (RTA) - Contact CentreLocated in Rochdale | Full-Time | Temp to Perm | 100% Office-BasedOffering £27,000-£28,000 per annum - weekly pay, every FridayStart Date: August 2026 | ASAPWe are currently recruiting for a Real Time Analyst (RTA) to join a busy and fast-paced Patient Engagement Centre based in Rochdale.This is a key operational role responsible for monitoring and managing ...JBLK1_UKTJ
Resource Planning & Scheduling AnalystDerbyshire| Full time Onsite (Mon Fri)£34,000£36,000 + PackageAre you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans...JBLK1_UKTJ
Contact Centre Product Owner Location Bath (Hybrid – 3 days per week in the office) 6-month fixed-term contract Full-time Salary £55,000–£65,000 per annum (pro rata), depending on experienceAt Truespeed, we're building the future of broadband across the South West with our rapidly growing full-fibre network. We're already connecting over 40,000 customers across more than 180,000 homes, and we're c...JBLK1_UKTJ
This is a B2C performance‑leadership role overseeing an outsourced contact centre, where you drive outbound sales and retention results through vendor management, coaching and quality oversight rather than doing hands‑on selling yourself.Our client is a long‑established global media and information‑services business known for independent thinking, analytical rigour and evidence‑based insight. Its work spans journalism, research, enterprise intelligence and education, delivering trusted analysis ...
Role: Call Centre Team LeaderLocation: Wythenshawe (office based)Term: Full Time, PermanentContract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekendsSalary: £30,000 - £33000 DOE + benefitsCCA Recruitment are excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition ...
