The RLE INTERNATIONAL Group is one of the world's leading providers in the fields of vehicle development, technology and consulting. On the basis of more than 40 years of development & consulting, we provide innovative and effective solutions for our UK customers in the area of Automotive Engineering. RLE INTERNATIONAL is represented at locations close to its customers in Europe, Asia and USA.Customer Support Expert (Contact Centre)Rate: £17.46 (via PAYE Umbrella)Position a Customer ...
Position Title: Customer Support Expert Duration: 6 Month Contract Location: Manchester£17.46 per hour - Inside IR35 (Umbrella Rate)Position De Support Expert (Contact Centre)Position Overview: As a Customer Support Expert in our Clients' contact centre, you will be the first point of contact for Customers and Dealers.The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls.You will also be responsible for handling customer ...
We're supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform.This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35- Hybrid working 1-2 days per month on site - 3 - 6 Month contractThe Role (Outside IR35)You will be ...
Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you'll take ownership of our telephony platforms, ensuring they are configured, ...
Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you'll take ownership of our telephony platforms, ensuring they are configured, ...
Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you'll take ownership of our telephony platforms, ensuring they are configured, ...
Role Title: Contact Centre Test Assurance Specialist Rate: £332 Location: London or Horsham3 days on siteKey ResponsibilitiesLead the QA workstream for the Contact Centre Transformation programme.Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including: Regression testingNetwork configuration validationBackup and recoveryCall recording functionalityIntegration with upstream/downstream systemsRollback and contingency scenariosReview, challenge, and ...
We are seeking a dedicated and proactive Customer Service Representative to join our dynamic contact centre team. In this role, you will serve as the primary point of contact for personal loans account holders, delivering exceptional service while navigating a fast-paced environment. The ideal candidate will combine a strong customer-first mindset with strict adherence to financial processes, regulatory procedures, and data protection guidelines.Key ResponsibilitieCustomer Engagement: Act as the...
Are you an experienced automotive professional seeking an exciting leadership opportunity? Our client, a reputable automotive service centre and tyre retailer with 24 centres across the Home Counties, is seeking a dedicated Assistant Tyre Centre Manager to join their busy Thame branch.This is a rare chance to develop your career with a well-established, award-winning business generating a turnover of £35 million and employing approximately 240 staff.Our client is committed to offering a ...
Our client, a reputable national company, is seeking an experienced Fast Fit Centre Manager to lead their busy Weymouth facility. This Fast Fit Centre Manager role offers a competitive basic salary of up to £37,000, with an OTE and performance-based bonus scheme. The position requires a dedicated professional capable of driving operational excellence and delivering outstanding customer service. to £37,000 basic salary with bonus scheme and quarterly performance bonusesOTE available based on ...
