As a Complaints Manager in the financial services industry, based in Manchester, you'll oversee the handling of customer complaints, ensuring they're resolved effectively and in line with regulations. Your role will help improve customer satisfaction by identifying trends and implementing solutions to enhance the overall service experience.Client DetailsThis role is within the financial services sector and is based in Manchester.DescriptionManage the end-to-end complaints process, ensuring ...
Quality ManagerWe’re looking for an experienced Quality Manager to take a leading role in driving Food Safety, Quality and Continuous Improvement across a busy manufacturing site.This is a highly visible, factory-facing leadership position where you’ll have the opportunity to influence culture, challenge standards and make a genuine impact on product quality and site performance.Working closely with Technical, Operations and Engineering, you’ll lead the Quality and Laboratory functions, ...
Governance and Compliance OfficerSalary: Starting salary £30,158 FTE Hours: 37 hours per week Monday to Thursday: 8:30am to 4:30pm Friday: 8:30am to 4:00pm (30-minute unpaid lunch break daily)Location: Poole, with travel to academies across the Trust as required. Governance Professional Opportunity within a Multi-Academy TrustOur client, a successful and growing Multi-Academy Trust, is seeking a highly organised and professional Governance Professional to join its Central Team and play a key ...
Kickstart your career with one of the UK’s fastest-growing customer experience companies. Be a part of our inclusive and friendly team as a Collections Advisor for the prestigious BMW brand. If you're passionate, thrive in a fast-paced environment, and excel at delivering exceptional service, we want you! * Salary - £26,520 * Location – Dearne Valley Office, Adwick Park, Rotherham S63 5NA * Permanent role – contracted to 40 hours paid production scheduled between 8am-7pm Monday to Friday, ...
We’re currently recruiting for a Tenant Engagement Manager to join a small, forward-thinking housing association in Birmingham.This is a fantastic opportunity for an experienced customer/resident engagement professional to take ownership of a key function, lead a team and make a visible organisation-wide impact.The RoleYou’ll lead the organisation’s tenant engagement and complaints functions, ensuring resident feedback is listened to, acted upon and translated into meaningful service ...
Essential Duties and Respons To act as Contract Manager, ensuring the delivery of cost effective, value for money service whilst maintaining thespirit of partnership working.- To act as first point of contact for your contract dealing with any complaints that arise, attending properties withclient, completing QC work and attending their offices on a regular basis in order to build a good workingrelationship.- To ensure adequate records are completed correctly and kept to defend any legal cases ...
Duties and Respons to the Branch Registered Manager.Ensuring all staff working in the Extra Care Scheme know their roles and attendance requirements.To ensure that the company priority of a re-abling, outcome-focused ethos is always communicated.Ensure all support plans and risk assessments are person centered and reviewed regularly.Ensure all supervisions and spot checks are completed and up to date.Ensure rotas are covered, and cover shifts if there is no other alternative.Participate in the ...
Quality Officer Location: Hybrid West and East MidlandsAre you passionate about ensuring quality and compliance? Do you thrive in a dynamic environment where your organisational skills can shine? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Quality Officer to join their team and play a vital role in maintaining the highest standards of quality assurance.Your a Quality Officer, you will be the backbone of our quality assurance processes. Your ...
Senior Customer Service SpecialistLocation: Peterborough HQSalary: £35,000–£40,000 per year, depending on experiencePackage: Pension | Career development | Birthday off | Company events | Free parkingWe’re Looking for Elite Problem SolversWe’re not looking for traditional customer service advisors.We’re building an elite problem-solving team made up of people who take ownership, stay calm under pressure and find solutions.Every complaint, missed payment, difficult conversation or customer ...
JOB DESCRIPTION – COMPLEX MANAGERReports to: Operations Director/ ManagementHours: Full-time, site based.Job PurposeThe Complex Manager is responsible for the safe, efficient and effective day-to-day operation of a temporary accommodation complex, ensuring high standards of resident welfare, property management, health and safety, security, staffing, compliance and service delivery.Key Responsibilities1. Site & Operations· Manage daily site operations and ensure accommodation is safe, clean,...
