We are looking for experienced Complaint Handler with a background in financial services to join a motor finance complaints team for a UK bank.You will be collecting complaint points on the phone, reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system and sending response letters to the customer with the outcome. This is an excellent opportunity to broaden your financial product knowledge and network within a ...
We are looking for experienced Customer Service Agents with a passion for delivering great customer experiences over the phone. As a Customer Service Agent, you will be responsible for taking inbound calls from customers with queries regarding the motor finance compensation scheme. You will work to provide clear updates and information regarding the status of their complaint, pass on relevant information and evidence to the complaint agent handling the case and maintaining clear and concise ...
We are looking for experienced Complaint Handlers with a background in financial services to join a busy Motor Finance Complaints Team supporting a leading UK bank. This is an exciting opportunity to work on a large-scale complaints project, investigating customer concerns and helping to deliver fair and appropriate outcomes.Role SummaryAs a Motor Finance Complaint Reviewer, you will manage complaints from receipt through to resolution. This will involve speaking with customers to gather ...