We are seeking an experienced Service Desk Manager to lead and develop a high-performing IT service desk function. This role is responsible for ensuring efficient service delivery, driving operational excellence, managing client relationships, and building scalable processes that support business growth.The successful candidate will oversee service desk operations, ticket management, team performance, service quality, documentation standards, and continuous improvement initiatives. Acting as a ...
Service Desk Manager Egham £50,000£55,000We are currently recruiting for an experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham. Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service Centre.This ...JBLK1_UKTJ
We’re looking for an IT Support Analyst to join a business in Glossop.This is a role suited to someone with at least 1 year of first line support experience, as you will be providing day-to-day IT support, managing service desk requests and supporting Microsoft 365 and Intune administration.What’s on offer? * £28,000 - £32,000 p/a * Flexible working hours * Start times available between 7:30am – 9:30am * Finish times available between 3:30pm – 5:30pm * 8 hours per day * Initially 5 days in...
Job Delivery ManagerLocation: ScotlandSalary: CompetitiveType: PermanentSector: PubliC SectorJob DescriptionService Delivery ManagerResponsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels.As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North ...
HelpDesk Team Leader – Job Description – EdinburghOverviewConfero Recruitment Group is proud to be exclusively partnering with LOVAT'S GROUP to recruit a Service Desk Team LeaderLOVAT'S GROUP are a leading Scotland-based facilities management provider delivering maintenance services across multiple sectors, with a strong focus on quality, accountability and professional standards.Due to continued growth in our client portfolio, we are seeking an experienced Service Desk Team Leader to support ...
Service Desk Engineer (1st/2nd Line)We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base.Responsibilities: * Logging all actions and ensuring accurate documentation in ConnectWise. * Answering calls and delivering excellent customer service at all ...
Helpdesk Manager / Helpdesk Team Leader – Watford - £50,000+ HYBRIDOur client is a Global market-leader and they are seeking an experienced IT Helpdesk Manager / Helpdesk Team Leader to lead a team of support engineers whilst remaining actively involved in the technical delivery of services.This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the ...
2nd Line Service Desk / Field EngineerLocation: St Ives, CambridgeshireSalary: £35,000-£40,000Reports To: Service Desk ManagerThe OpportunityOur client is a growing IT services provider looking to add an experienced 2nd Line Service Desk / Field Engineer to their team. This is not you traditional servcie desk role, it combines remote support, on-site client visits, project work, and technical esca...JBLK1_UKTJ
Service Desk Controller – OEM Location: Burton-upon-Trent Salary: £30,000 - £35,000 (Negotiable)Service Desk Controller – Burton-upon-TrentNEOS Engineering are currently recruiting for an experienced Service Desk Controller to join a leading OEM within the heavy equipment sector.This is a fantastic opportunity for someone with experience in service coordination, engineering support, scheduling, or aftersales operations to join a busy team supporting customers, engineers, and dealers across the ...
Service Desk Team LeadLocation: Ringwood, HampshireSalary: £27k - £29k DOE + Benefits + Company Profit ShareHours: 37.5 hours per weekThe are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.You will be managing the incident and request lifecycle.Assist with operational Service Desk cover during busy periods.Identifying and reporting escalations ...JBLK1_UKTJ
