Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you'll take ownership of our telephony platforms, ensuring they are configured, ...
Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you'll take ownership of our telephony platforms, ensuring they are configured, ...
Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you'll take ownership of our telephony platforms, ensuring they are configured, ...
Contact Centre Manager / CX ManagerSalisbury£50,000 & BenefitsThe RoleThis is a fantastic opportunity to lead a contact centre operation of around 50 advisors, driving performance, shaping customer experience, and embedding a culture of continuous improvement.You'll lead a team of Team Leaders, alongside Quality and Project functions, ensuring consistent delivery of excellent service and operational performance.What You'll Be DoingLead, coach, and develop Team Leaders and their teamsOwn and ...
VP of Customer Service Operations???? Manchester (Onsite)???? £100,000 Basic + Monthly Performance Bonus (circa £15,000 a across the year)???? Managing 4 Global Department Heads???? Reporting directly to the Chief Commercial OfficerI'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries.Whilst this role has responsibility for multiple operational functions, the largest and most ...
Service Delivery Team Leader St Ives, Cambridgeshire (office-based, 5 days a week)Full-time (Mon–Fri, 37.5 hrs)Salary £35,000Join our fast-paced Contact Centre as a hands-on Team Leader. You’ll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high-performing culture.What you’ll do:Lead, coach and develop a high-performing teamDeliver KPIs across service, quality, sales and productivityUse data and insight to improve performance and customer ...
We’re looking for a customer-focused and proactive Customer Sales Advisor to join a busy contact centre team. This role is ideal for someone who enjoys helping customers, handling enquiries and converting opportunities into sales.About the candidate You will be a confident communicator with excellent customer service skills and a positive, professional approach. Previous customer service or contact centre experience is beneficial but not essential.Salary: £25,545 + Excellent Benefits Hours: 37.5...
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us?£27,976.00 annual salarySave on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)Cut down on daily expenses - less spent on ...
Job Title: Vehicle TechnicianLocation: ColchesterSalary:£40,000 OTE About Us: A top automotive dealership with 50 years of excellence in East Anglia. We pride ourselves on exceptional customer service and are seeking a skilled Vehicle Technician for our bustling workshop.Respons , diagnose, and repair vehicles following manufacturer guidelines.Perform routine maintenance tasks including oil changes, servicing, and brake inspections.Use electronic video health checks for vehicle ...
Used Car Sales ManagerLocation: BristolSalary: £45,000 basic OTE £65,000 + Company carHours: 40 hours across Monday - Saturday with a day off in the week, no SundaysRef: 30752 We are currently recruiting for an experienced Used Car Sales Manager to join a main dealer site in Bristol. This exceptional opportunity is ideal for a seasoned Used Car Sales Manager, or a Business Manager looking to step up and lead a dynamic sales department. Used Car Sales Manager Benefits25 days’ holiday rising with ...
