Showing 301 Permanent Contact Centre Manager jobs

Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you'll take ownership of our telephony platforms, ensuring they are configured, ...

Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you'll take ownership of our telephony platforms, ensuring they are configured, ...

Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you'll take ownership of our telephony platforms, ensuring they are configured, ...

Are you an experienced automotive professional seeking an exciting leadership opportunity? Our client, a reputable automotive service centre and tyre retailer with 24 centres across the Home Counties, is seeking a dedicated Assistant Tyre Centre Manager to join their busy Thame branch.This is a rare chance to develop your career with a well-established, award-winning business generating a turnover of £35 million and employing approximately 240 staff.Our client is committed to offering a ...

Our client, a reputable national company, is seeking an experienced Fast Fit Centre Manager to lead their busy Weymouth facility. This Fast Fit Centre Manager role offers a competitive basic salary of up to £37,000, with an OTE and performance-based bonus scheme. The position requires a dedicated professional capable of driving operational excellence and delivering outstanding customer service. to £37,000 basic salary with bonus scheme and quarterly performance bonusesOTE available based on ...

Customer Support Advisor | Cycling | Northampton (Hybrid) | Up to £28,000 + BonusAre you passionate about delivering great customer service and helping people find solutions?Do you enjoy problem solving, building relationships, and making a real difference to the customer experience?We're recruiting for a Customer Support Advisor to join a leading global sports retailer. This is a fantastic opportunity to join a growing team where you'll support customers and stores with aftersales enquiries, ...

Job DescriptionContact Centre Team Manager – Lead GenerationWorking Monday to Friday 37.5£32,926 plus an a competitive bonus structure - Excellent career development, discounted products and services and much more!We are currently recruiting a for a Team Manager to join the Lead Generation  team in our Tamworth Contact Centre.As a Brakes Team Manager Responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment,...

Vulnerable Customer AgentLocation: Hybrid – KilmarnockSalary: £26,000 per annumHours: Monday – Friday, 8am – 4pm or 9am-5pmPertemps are currently recruiting for Vulnerable Customer Agent to join a growing and supportive organisation based in Kilmarnock. This is an excellent opportunity for individuals who are passionate about customer service and want to make a real difference in people’s lives every single day.This is not your average contact centre role. You’ll be supporting customers who may ...

Resource Planning & Scheduling AnalystDerbyshire| Full time Onsite (Mon – Fri) | £32,000–£36,000 + PackageAre you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans? If so, this is a first-class opportunity to join an established Resource Planning ...

Helpdesk OperatorSalary: £24,969 per annumLocation: Glasgow Head Office (G5 0US)Contract type: Permanent , DaysFull time: 37.5 hours per week. Working 5 over 7 days.Contract: AsdaHere's what you can expect to be doing:* Handling inbound and outbound calls, and logging jobs in a fast-paced environment* Co-ordinating contractors and City Technicians to ensure they attend to our City standards* Working in partnership with customers to achieve results* Completing a variety of administrative tasks ...