We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services.The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers ...
Tribunal and Complaints Officer (SEND)Liverpool | £400 per day Ltd | 35 hours per week | Hybrid – 2 days per week on site | Interim ContractWe are currently recruiting for an experienced Tribunal and Complaints Officer to join a Local Authority SEND service based in Liverpool. This interim opportunity has been created to provide additional capacity to reduce a backlog of SEND complaints and tribunal cases, supporting a key corporate priority. This role is ideal for a SEND professional with ...
Tribunal and Complaints Officer (SEND) North West Local Authority £400 per day (umbrella) Initial 3-Month Contract | Immediate StartA North West Local Authority is seeking an experienced Tribunal and Complaints Officer to provide interim support within their SEND service. This role has been created to help address a backlog of complaints and tribunal cases, which is a key corporate priority.Key Details:£400 per day (umbrella)35 hours per weekHybrid working – minimum 2 days per week on ...
Customer Resolution OfficerWaterfront Point, WidnesFull-Time, Fixed Term ContractHere at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation.Hours: 37 hours per week (Monday - Friday)Duration: Fixed Term (until January 2027)What You’ll Do: * Support and manage customer complaints, ensuring they are logged, investigated and resolved within agreed timeframes * Gather evidence and work with colleagues to deliver fair, clear ...
Vibe Recruit is currently recruiting for a Complaint Data Analyst to join a leading global healthcare and manufacturing organisation based in Witney.This is an excellent opportunity for someone with strong analytical skills and a keen eye for detail to play a key role in postmarket surveillance. You'll be responsible for identifying trends within customer complaint data, investigating potential product or process issues, and helping to ensure the highest standards of product quality and patient ...
Stakeholder Liaison Manager Construction / Infrastructure Project Day Rate: Competitive (DOE)Part Time Opportunity Location: Paddington, London Start: ASAPThe Op leading construction contractor is seeking an experienced Stakeholder Liaison Manager to support the delivery of a major project in Paddington.This is an excellent opportunity for a confident and proactive stakeholder engagement professional to become the primary point of contact between the project team and a diverse range of key ...
Customer Experience Team LeaderAbout the RoleI'm looking for an experienced and people-focused Customer Experience Team Leader to help me build and develop a high-performing customer service team. This is a fantastic opportunity for someone who is passionate about coaching others, driving service excellence, and creating a positive customer experience at every interaction.In this role, you'll support the day-to-day leadership of a busy customer service team, ensuring customers receive a ...
About the RoleThis is a key leadership position responsible for managing the NNDR team, overseeing service performance and acting as the Council's specialist lead on complex business rates matters. You will play a crucial role in ensuring compliance with legislation, maximising collection rates and providing expert advice to senior stakeholders on business rates policy and retention.Key Responsibilities* Lead, manage and develop the NNDR team, ensuring the efficient delivery of billing, ...
Good Afternoon,I am currently representing Bromley Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experienceWe are looking for a Environmental Health Officer this role will be: BR1 1AS,2 days remote, 3 days in the office.The right candidate will:* To investigate all relevant service requests in accordance with divisional procedures and ...
At Orbit our customers are at the heart of everything we do, we’re looking for an individual with bags of personality and a real passion to support our customers in their homes and communities.Neighbourhood Manager - Your Opportunity to Make a Real Difference6 month contract availableCovering a patch across Rugby our Neighbourhood Manager role is all about making positive change where it matters most - in your community. As the dedicated local lead, you’ll be the friendly face customers turn to ...
