Showing 155 Contract Complaints Manager jobs

We are currently supporting a housing provider with the appointment of an experienced Housing Complaint Resolution Manager to lead complaint handling across Housing Services, ensuring compliance with the Housing Ombudsman Complaint Handling Code and driving service improvement from complaints and resident feedback.The Role ·Lead the management of Stage 1 and Stage 2 complaints and Members' Enquiries across Housing Services. ·Manage up to three Complaints Resolution Officers, overseeing ...

AMJ Recruitment are looking for a Customer Escalations/Complaints Manager to join our valued Distribution Client based in Coventry, CV2.Pay Rate - £27000 + £100 per month attendance bonus = £28200 per annumShifts: Day Shifts (5 days out of 7) - 40 hours per week.Term - Permanent Start Date - ASAPExperience - Customer Complaints / Escalations Management experience is essentialKey Responsibilities Customer Complaint Management ● Handle incoming customer complaints via telephone, email, and ...

Hill & Hill Recruitment are seeking a Complaints Investigation Officer to work with one of our Housing Association clients based in London.You will play a central role in managing, investigating, and resolving customer complaints in line with internal policies and regulatory standards. Acting as an impartial point of contact, you will manage your own caseload, work collaboratively with internal teams and external contractors, and ensure clear, professional communication throughout the ...

We are seeking a motivated and detail-oriented Quality Engineer to join a well-established manufacturing environment. This is an excellent opportunity for an experienced quality professional to play a key role in driving quality improvements, supporting customers and suppliers, and ensuring products and processes meet the highest standards. Key ResponsibilitiesManaging customer quality concerns, complaints, investigations, and corrective actions. Supporting internal and external audits and ...

Landlord Complaints InvestigatorLocation: East London - Hybrid Rate: £38.31 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: Full-time - 36 HoursRole SummaryThe successful candidate will manage Stage 2 Housing Management and Assets complaints, ensuring investigations are completed in line with agreed procedures, standards and timescales. You will be responsible for delivering high-quality, detailed responses focused on resolving ...

Operations AdvisorAbout the RoleIf you thrive on refining processes, and being the go-to expert in a fast-paced environment, this is your opportunity to shine. Our client, a global medical devices company, is currently seeking an Operations Advisor to join their team. You'll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service ...

Operations AdvisorAbout the RoleIf you thrive on refining processes, and being the go-to expert in a fast-paced environment, this is your opportunity to shine. Our client, a global medical devices company, is currently seeking an Operations Advisor to join their team. You'll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service ...

Regulatory Supervisor+ Based onsite in Newcastle+ 12 month contract+ £18 to £22 per hour - Umbrella rateDe we're looking for in a Regulatory S proven track record in people development and management.Customer oriented first and foremost, someone that is passionate and empathetic.Team player who has a genuine interest in helping others. Someone that will lead by example, be friendly and approachable, and demonstrate a "can do" attitude. Helping to develop a culture of working together.Someone ...

Housing Repairs Officer £24 per hour4-5 Month ContractFull-time | Monday-Friday, 9am-5pm5 days per week on-siteStart date: 31 AugustI'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract.This is a hands-on operational role supporting the delivery of the Council's responsive repairs service, working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and ...

Regulatory Supervisor Location: NewcastleUponTyne Duration: 6-Month Contract IR35 Status: Inside IR35 The RoleLead, coach, and support a dedicated team of Regulatory Agents, Customer Outcome TestingResponsible for the day-to-day management of a team of up to 6 colleagues.Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer complaints are identified, captured and resolved effectively ensuring a fair and accurate outcome to our ...