As a Complaints Manager in the financial services industry, based in Manchester, you'll oversee the handling of customer complaints, ensuring they're resolved effectively and in line with regulations. Your role will help improve customer satisfaction by identifying trends and implementing solutions to enhance the overall service experience.Client DetailsThis role is within the financial services sector and is based in Manchester.DescriptionManage the end-to-end complaints process, ensuring ...
Customer Complaints Team LeaderLocation: Wiltshire / Hybrid Job Type: Full-Time, Permanent£32,000 - £35,000About the RoleWe are seeking an experienced and customer-focused Customer Complaints Team Leaderto lead a specialist team responsible for managing complex customer complaints, escalations, and continuous improvement initiatives.This is a highly visible leadership role that combines complaint resolution expertise with the ability to identify and drive meaningful service improvements across ...
Quality ManagerWe’re looking for an experienced Quality Manager to take a leading role in driving Food Safety, Quality and Continuous Improvement across a busy manufacturing site.This is a highly visible, factory-facing leadership position where you’ll have the opportunity to influence culture, challenge standards and make a genuine impact on product quality and site performance.Working closely with Technical, Operations and Engineering, you’ll lead the Quality and Laboratory functions, ...
Kickstart your career with one of the UK’s fastest-growing customer experience companies. Be a part of our inclusive and friendly team as a Collections Advisor for the prestigious BMW brand. If you're passionate, thrive in a fast-paced environment, and excel at delivering exceptional service, we want you! * Salary - £26,520 * Location – Dearne Valley Office, Adwick Park, Rotherham S63 5NA * Permanent role – contracted to 40 hours paid production scheduled between 8am-7pm Monday to Friday, ...
Senior Complaint Resolution Officer - 6 Month FTCWatfordSalary: £39,47437 hours per week(Requests for part-time work considered)The VacancyIntroduction to the roleAt Chime Housing, we provide vital services that help people to live better lives. We’re looking for a Senior Complaints Resolution Officer to join our team and help us deliver a strong and positive experience for our customers.Role purposeThis role is responsible for the day-to-day running of Chime’s complaints service by managing the...
Brownhills Motorhomes, the UK's largest motorhome dealer, is seeking an experienced Customer Service Manager to lead our customer service function and manage complex customer complaints, escalations, and legal correspondence.This role requires a strong customer service professional with excellent communication skills and a thorough understanding of the Consumer Rights Act 2015. You'll be responsible for resolving customer disputes, managing potential rejection-of-goods and legal claim cases, ...
This is an opportunity to lead a high-performing team responsible for complaint handling, escalations, customer retention and service recovery. You'll play a vital role in ensuring customer concerns are resolved fairly, efficiently and with empathy, while driving continuous improvements that reduce repeat issues and enhance the overall customer experience.Client DetailsWe're an ambitious, customer-focused SME serving consumers across the UK, and we're looking for an experienced Customer ...
Essential Duties and Respons To act as Contract Manager, ensuring the delivery of cost effective, value for money service whilst maintaining thespirit of partnership working.- To act as first point of contact for your contract dealing with any complaints that arise, attending properties withclient, completing QC work and attending their offices on a regular basis in order to build a good workingrelationship.- To ensure adequate records are completed correctly and kept to defend any legal cases ...
Duties and Respons to the Branch Registered Manager.Ensuring all staff working in the Extra Care Scheme know their roles and attendance requirements.To ensure that the company priority of a re-abling, outcome-focused ethos is always communicated.Ensure all support plans and risk assessments are person centered and reviewed regularly.Ensure all supervisions and spot checks are completed and up to date.Ensure rotas are covered, and cover shifts if there is no other alternative.Participate in the ...
Job Title: Technical Manager (Hybrid)Location: Unit 7a, Odhams Trading Estate, St Albans Road, Watford, WD24 7RYSalary: CompetitiveJob Type: Permanent, Full Time. 40 hours per week, with core office hours of 08:30-17:00, Monday to Friday, including a 30-minute lunch break. The role is hybrid, with an average requirement to work from the office a minimum of 3 days per week. Office days will need to remain flexible to meet business and operational requirements.We are looking for an experienced and...
