IT Service Desk Team LeaderAn organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function.This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door.???? Key ResponsibilitiesLead and develop a team of ~10-15 Service Desk Analysts in a 24×7 environmentOversee day-to-day Service Desk operations (incidents & service requests)Ensure delivery against SLAs, KPIs, ...
We're seeking an IT Service Desk Team Lead to join a well-established and forward-thinking organisation, leading a small but highly capable Service Desk team that provides critical support across a global business. This is an excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service ManagementAs IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support ...
Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you’ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You’ll also play a key role in shaping support strategy, implementing best practices, and ...
Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you’ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You’ll also play a key role in shaping support strategy, implementing best practices, and ...
Helpdesk Technical Support EngineerLocation - Hertfordshire Are you a customer-focused technical professional with strong IT, print, or software support experience? This is an excellent opportunity to join a growing organisation as a Helpdesk Technical Support Engineer, providing high‑quality remote support across print hardware, software solutions, networking, and IT environments. You'll play a key role in improving service productivity by resolving issues remotely, reducing the need for ...
Service Desk Manager - MSP / Microsoft - North London (Hybrid)Are you the kind of Service Desk Manager who wants to build something, not just inherit a process and keep it ticking over?We’re hiring a Service Desk Manager for a growing MSP in North London. This is a new role, not a replacement.The business is around 12 people today, with a service team of 6-7, and the plan is to grow properly over the next few years. They’re currently around £1.5m revenue, with a target to double that over the ...
Service Desk Analyst Nottingham £21,000 - £24,000 + benefitsAre you passionate about IT support and looking for a role where you can build your technical skills in a busy, customer-focused environment? This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly.You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating ...
Service Desk AdministratorLocation: Crayford, KentHours: Monday – Friday, 08:00 – 17:00Salary: Up to £28,000 DOEThe CompanyA growing and well-established Building Services and Facilities Maintenance provider delivering HVAC, Mechanical, Electrical and Compliance solutions to commercial clients across London and the South East.With a reputation built on service excellence, technical expertise and long-term client relationships, the business continues to expand and invest in its people. Employees ...
2nd Line Service Desk / Field EngineerLocation: St Ives, CambridgeshireSalary: £35,000-£40,000Reports To: Service Desk ManagerThe OpportunityOur client is a growing IT services provider looking to add an experienced 2nd Line Service Desk / Field Engineer to their team. This is not you traditional servcie desk role, it combines remote support, on-site client visits, project work, and technical esca...JBLK1_UKTJ
This Service Desk Administrator is a fantastic opportunity to join a highly respected technical services business where your coordination skills will have a direct impact on customer satisfaction and service delivery. If you enjoy being at the centre of operations, solving problems and keeping everything running smoothly, this role offers the chance to build a rewarding career within a growing specialist sector. What’s in it for youUp to £29,000 salary plus annual bonus potential of around ...
