Showing 154 Contract Complaints Manager jobs

3 month contract2 days per week in officePURPOSE OF THE main point of contact for complaint handling and investigations for corporate complaints and Children’s Act complaints for the Children & Education Directorate.Provide advice, guidance and support to managers on effective complaint handling, relevant policies, and Ombudsman guidance and expectations.To monitor trends, themes, and outcomes of complaints, ensuring these feed into service improvement plans so that learning from ...

Tribunal & Complaints Officer – SEND£400 per day (LTD) | 35 hours per week | Hybrid | 2 days per week on-siteWe Do Social Work Recruitment is currently seeking an experienced Tribunal & Complaints Officer to join a SEND service on an interim basis.This is an excellent opportunity for a knowledgeable SEND professional with a strong background in complaints management and tribunal processes to provide additional capacity and help address a current backlog.The RoleThe successful candidate ...

Customer Services & Business Support Officer - Parking   Location: Edinburgh Pay Rate: £15 - £18 PAYE (depending on experience)The Role We are seeking an experienced Customer Services and Business Support Officer to provide additional support during the implementation of a new Parking Management Programme. The programme has generated a significant increase in customer enquiries, complaints, parking permit applications and requests for information. The successful candidate will help manage ...

Service Improvement Advocate ???????? Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working)???? £33,163 per annum???? 37 hours per week, Monday–Friday???? Fixed-Term Contract until February 2027Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery.Key Responsibilities:✔️ Manage customer feedback, ...

Environmental Health Officer (Facilities & Environmental Services)Contract: 6 months with possibility to become permanentHybrid - 2 days at home, 3 onsiteLocation: BH2 - Civic OfficesHours: 37 hours a week.Pay: £25.15 per hour (Umbrella pay rate Inside IR35)Local Authority is seeking an Environmental Health Officer to join its Facilities and Environmental Services team. The role will focus on the full case management of noise, light and odour nuisance complaints, from initial investigation ...

Complaints Call HandlerYou'll be required to work full-time in the office during the initial training and accreditation period. Once signed off, the role will move to a hybrid working model.Rate: £150 per day via umbrella, increasing to £165 per day following successful completion of training and accreditationHours: 37.5 hours per week, Monday to Friday between 8:30am and 6:30pmDuration: Until December 2026, with strong potential for extensionAbout the RoleWe are seeking experienced and ...

Customer Feedback Co-ordinatorDidsbury, Manchester£33,056 pro rataFTC - March 2027You’ll act as the main contact for customers wishing to pass on feedback and will oversee, record, investigate and respond to complaint cases received by the Group. The role involves liaising between the customer and service teams, ensuring that all customers are treated fairly and the appropriate remedies and resolutions are agreed in line with the Customer Feedback policy, the Housing Ombudsman Complaints ...

Governance & Operations LeadLocation: South East EnglandSalary: Day RateContract Length: September - EasterWe are looking for an experienced Governance & Operations professional to play a pivotal role in supporting our Trust through an exciting period of development and growth. This is a unique opportunity to work at the heart of a collaborative leadership team, providing expert governance support while contributing to operational excellence across the Trust. Whether your background is ...

Parking Representations and Appeals OfficerAn opportunity has arisen for a Parking Representations and Appeals Officer to join a client in North London on a contract basis. You will be responsible for investigating parking appeals and representations, enforcing PCNs (Penalty Charge Notices) where applicable and managing statutory and non-statutory complaints.The successful candidate must have previous London Tribunals / Environment and Traffic Adjudicators (ETA) appeal experience. This role ...

Private Sector Housing Enforcement Team Leader - Selective LicensingLondon£60-£65 per hourInitial 3-month contractHybrid working (3 days on site)Are you an experienced Private Sector Housing Enforcement Team Leader looking for your next London Borough contract?I'm working with a London Borough that is looking to appoint an experienced Team Leader to manage its Selective Licensing Enforcement Team on an initial three-month contract.This is a leadership-focused position within a busy Private ...