BDS Recruitment are currently looking for Complaints Resolution Officer to work with a well know Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care.Main duties will include* Tailor support services to proactively reduce complaints and increase customer satisfaction.* Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.* Advocate for our ...
Part-Time Customer Support Coordinator 15 hours per week | Thursday & Friday | Temporary with potential to become longer term £15.60p.h. Mansfield TurnerFox Recruitment are currently recruiting for a Part-Time Customer Strategy & Support Coordinator to join a government organisation based in the Mansfield area.The role will involve supporting residents who have reported property/subsidence-related issues, so we are looking for someone who is confident dealing with customers who may ...
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review.The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests, while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales.This is a varied and fast-paced role ...
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review.The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests, while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales.This is a varied and fast-paced role ...
Job Title: Customer Relationship Officer - Complaints SpecialismPay Rates: £21.53/hr (PAYE) | £29.01/hr (Umbrella)Start: ASAPLength: 3 Months Location: Hackney E8On Site - 5 Days a week in office We are seeking an adaptable Customer Relationship Officer to manage Stage 1 complaints and customer enquiries within a high-volume council setting. You will act as the crucial first point of contact, balancing multiple inbound communication channels while maintaining exceptional customer care ...
Customer Service & Order Fulfilment Specialist – Renewable EnergyBolton£27,500 Basic Plus bonus of between £2,500 - £4,000*** 1 YEAR FIXED TERM CONTRACTWould you like to build your career with a rapidly growing business at the heart of the renewable energy industry?We are recruiting for an established clean-energy company that supplies solar PV, battery storage and EV charging technology to customers across the UK and Europe. Backed by a successful international group with revenues exceeding...
Resident Liaison Officer (RLO) - Window & Door ReplacementsLocation: Bristol - Bath - Frome (Various Locations)Rate: Up to £21 per hourContract: TemporaryFortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer ...
Are you a skilled communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your empathy and investigative mindset can shine? If so, we have an exciting opportunity for you to join our client as a Temporary Complaints Handler!Job Title: Temporary Complaints Handler - 3 monthsLocation: Covent GardenStart Date: ASAPDuration: 3 monthsPay: £19.23Hours: 09:00 - 18:00 - fully office basedRole PurposeAs a Complaints Handler, you will be the voice of reason for ...
Large Housing Association requires a temporary Complaints Reviewer. The Complaints Reviewer is a specialist role within the Complaints Service, responsible for dealing with stage 2 complaints, ensuring that complaints escalated to stage 2 are thoroughly reviewed, fairly assessed and resolved in line with regulatory requirements and best practice.Respons comprehensive reviews of stage 2 complaints, assessing the quality and rigour of investigations completed at stage 1 and determining whether ...
Accommodation OfficerWe are looking for a Key Worker Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation.25hours a week, Monday-Friday Key ResponsibilitiesAct as the first point of contact for tenant and prospective resident enquiries.Support applications, bookings, move-ins and move-outs, including right-to-rent checks.Maintain accurate occupancy and tenant records.Process and track maintenance requests and liaise ...