Complaints Resolution Officer Permanent £35,000 - £36,000 Northampton, HybridHamilton Woods Associates have been engaged by a renowned social housing provider in Northampton, to recruit to a Housing Complaints Officer on a permanent basis.The role will require occasional travel into the office, roughly once a month.Responsibilities of the Complaints a caseload of complaintsEnsuring thorough and consistent investigations into complaintsProviding formal written responsesProviding clear and ...
Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely with tenants and operational teams, and ensure compliance with the Housing Ombudsman's Complaint Handling Code within a customer-focused housing organisation.Offering £31,000-£36,000 and flexible working, this is an ...
IMH Recruitment are currently seeking an experienced Customer Complaint Officer for our client based in Preston, PR4.This is a full-time temporary position for 6 months, based at Hutton Headquarters.Key Duties:* Manage customer complaints from receipt through to resolution.* Provide excellent customer service and keep customers updated throughout the complaints process.* Assess and investigate complaints in line with legislation, policies and procedures.* Prepare detailed reports and recommend ...
Customer Feedback OfficerExeter - hybrid working6 month contract£33,163 per annum 37 hours per weekSellick Partnership are recruiting for a Customer Feedback Officer to join a social housing organisation on a 6 month contract. This role focuses on handling customer feedback, including complaints and compliments. You will work collaboratively across the business, helping resolve issues, identify root causes, and contribute to service improvements.Key Responsibilities of the Customer Feedback ...
Permanent – Full Time – 40 hoursWe are seeking two confident and customer‑focused Resident Liaison Officers to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.In this role, you will manage all aspects of the customer journey from pre‑start visits and profiling, to daily communication, ...
Customer Account ExecutiveThis is a hands-on, people-first role for someone who thrives on getting things right for their clients - from the moment an order is placed through to delivery and beyond. You will build genuine relationships, take pride in the detail, and be the kind of person your customers know they can rely on. If you come from a manufacturing or product-based background and customer service is at the core of everything you do, we would love to hear from you.The RoleAs a Customer ...
Noble Recruiting has an exciting opportunity on behalf of our client for a Service Charges & Rent Manager to take operational responsibility for the effective management, administration, and communication of service charges and rent processes across a housing portfolio of 7,000+ homes, including homeowners, freeholders, estates, and garages.This leadership role ensures compliance, accuracy, transparency, and high customer satisfaction while driving continuous improvement and managing a ...
Complaints OfficerManchester, Greater Manchester£31,310.03 per annumPermanent, Full Time – 35 hours per week (agile working arrangements in place)Closing date: 14th August 2026Interview date: 18th August 2026Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FSOur organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour ...
Housing Complaints OfficerContract: Interim initially for 6 months Hours: 37 hours per weekWorking Pattern: HybridStart Date: August 2026I am currently recruiting for an experienced Housing Complaints Officer to join a busy housing service on an interim basis.This role will take responsibility for managing and coordinating formal housing complaints, ensuring residents receive clear, accurate and empathetic responses within the required timescales. You will work closely with housing, repairs and ...
Complaints Lead - HousingI am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services.This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code.The RoleAs ...