Our client is a successful tech scale‑up, a cash‑generative SME currently at c.£12m turnover and c.80 staff, looking to double in size in the next five years under the guidance of its experienced, highly charismatic and driven owner, supported by a first‑class senior leadership team including new CEO. We are looking to strengthen the company’s Data & Insight capability, working closely with the organisation’s Operations Director who leads high‑performing Customer Service, Project Delivery, ...
Senior IT Support AnalystOur client, a fast-growing Managed Service Provider (MSP), is seeking an experienced Senior Technical Support Analyst to take on a pivotal role within their support function. This is an excellent opportunity for a skilled IT professional who enjoys balancing hands‑on technical delivery with day‑to‑day leadership responsibilities in a dynamic service environment.As Senior Technical Support Analyst, they will oversee the smooth running of the service desk while acting as a...
Applications Support Analyst (Microsoft 365 & AI)Salary: £45,000 - £55,000 per annum (DOE)Job Type: Fixed-Term Contract (up to 18 Months)Location: Central LondonWorking Pattern: Full-time, HybridAbout the OpportunityWe are recruiting on behalf of a prestigious and long-established organisation seeking an Applications Support Analyst (Microsoft 365 & AI) to support the continued development of its digital workplace and business systems environment.This is an excellent opportunity for an ...
System AnalystJoin the IT Team!Job descriptionAn exciting opportunity to join Certitude as a System Analyst as we continue to grow.Salary: £30,000 per annumHours: 37.5 hoursJob Type: Permanent – Full-timeDepartment: ITLocation: BalhamBenefits- A stimulating work environment full of opportunities to learn and develop- 25 days’ annual leave + bank holidays & enrolment onto a pension scheme- 24-hour Employee Assistance- Paid Enhanced DBS- Eye care voucher- Salary sacrifice schemes available: ...
IT Service Desk AnalystAbout the RoleWe're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience.This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working ...
IT Service Desk AnalystAbout the RoleWe're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience.This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working ...
We are currently recruiting on behalf of our client for a proactive and detail-driven Call Centre Performance Analyst to join their Customer Service Centre. This is a varied and insight-led role, offering a fantastic opportunity for someone who enjoys turning data into action and helping teams deliver genuinely great customer service.Key Respons resource planning and forecasting to ensure the right people are in place when customers need themMonitoring live customer demand and helping the ...
Aged Debt SupervisorBournville, West Midlands6 Month Contract£20.35 per hourResponsibilities:* Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries* Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed* Conduct Overdues/Invalids meetings with Commercial* Conduct daily and ad-hoc Overdues meetings ...
Business Analyst / Product Owner – Mortgages£70,000–£90,000 + Excellent Benefits London - 1 Day Per Week / 4 days Remote PermanentAre you a Business Analyst or Product Owner with strong mortgage experience looking for an opportunity where you can genuinely influence a major technology implementation?We’re working with an innovative FinTech organisation that is embarking on a significant new programme focused on mortgage origination and servicing. They’re looking for a Mortgage SME / Business ...
Business Systems Analyst£37,450.80 per annum pro rataAylesbury, Buckinghamshire - HybridFull Time, Fixed Term until 29-Oct-2027We are looking for a proactive and technically confident Business Systems Analyst to support and enhance the core systems that underpin our housing and operational services.About the role...Working closely with the IT Business Systems Manager, you will help ensure our key platforms continue to operate effectively while contributing to ongoing improvements and future ...
