Workshop Manager

Description:

Are you an experienced Workshop Manager with a passion for delivering operational excellence, leading high-performing teams, and driving outstanding customer service? This is an exciting opportunity to join a specialist vehicle manufacturer and service organisation, taking responsibility for a busy workshop operation and playing a key role in ensuring customer expectations are consistently exceeded.

The Opportunity

As Workshop Manager, you will be responsible for the day-to-day leadership of the workshop, ensuring all incoming work is planned, scheduled, and delivered efficiently, safely, and profitably. You will work closely with workshop engineers, service teams, parts departments, and customers to ensure jobs are completed on time, within budget, and to the highest standards.

This is a hands-on leadership role requiring strong organisational skills, commercial awareness, and the ability to create a culture of continuous improvement and customer excellence.

Key Responsibilities

Lead and manage the workshop operation, ensuring efficient utilisation of labour and resources.
Plan, prioritise and allocate work across workshop engineers and support teams.
Maintain regular communication with customers to understand requirements and provide updates on progress.
Work closely with technicians to ensure jobs are completed within agreed timescales and quality standards.
Support the development and implementation of workshop processes and procedures to improve efficiency and service delivery.
Monitor workshop performance, productivity, and profitability.
Control costs and ensure labour hours are accurately recorded and allocated.
Prepare information to support quotations, project planning, costings, and job reviews.
Build strong relationships with the parts department to maximise parts availability and minimise downtime.
Coordinate collections, deliveries, transportation, and logistical support where required.
Manage warranty returns, inventory controls, and parts accuracy processes.
Drive operational improvements and identify opportunities to enhance workshop performance.
Ensure compliance with health and safety policies and maintain a safe, organised, and professional working environment.
Collaborate with service, sales, stores, administration, and management teams to achieve business objectives.
What We're Looking For

Proven experience in a Workshop Manager, Service Manager, Engineering Workshop Manager, or similar leadership role.
Strong background within specialist vehicles, commercial vehicles, automotive, engineering, manufacturing, plant, municipal, or equipment service environments.
Excellent people management and leadership skills.
Strong planning, scheduling, and organisational abilities.
Commercial awareness with experience managing costs, productivity, and profitability.
Experience working with service management systems and ERP platforms.
Strong customer relationship and stakeholder management skills.
A proactive approach to continuous improvement and operational excellence.
Sound understanding of health and safety requirements within a workshop environment.
What Success Looks Like

High workshop efficiency and productivity.
Excellent customer satisfaction levels.
Effective cost control and profitability management.
Strong health and safety performance.
Accurate inventory and parts management.
Continuous operational improvement and process optimisation.
Why Apply?

This is an excellent opportunity to take ownership of a busy workshop operation within a growing and innovative specialist vehicle business. You'll have the autonomy to drive improvements, develop your team, and make a genuine impact on operational performance while working within a supportive and collaborative environment.

Apply today to discuss how your workshop leadership experience could contribute to the next stage of this organisation's success.

Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website

INDENG