Workshop Controller

Description:

Our client, well established and respected within the automotive sector, is seeking an experienced Automotive Workshop Controller to join their busy, high‑performing service department. This role is central to ensuring the smooth, efficient, and compliant operation of the workshop, supporting both technicians and front‑of‑house teams to deliver exceptional customer service.
Key responsibilities to include:
* Coordinate daily workshop activities, allocating jobs to technicians based on skillset, workload, and priority.
* Monitor job progress, ensuring repairs are completed on time and to manufacturer standards.
* Liaise with Service Advisors, Parts, and Technicians to maintain clear communication and workflow.
* Manage workshop loading, capacity planning, and productivity reporting.
* Ensure all work is carried out safely, accurately, and in line with brand and regulatory requirements.
* Support quality control processes, including final checks and documentation accuracy.
* Drive efficiency improvements and maintain high levels of customer satisfaction.
As an ideal candidate you will bring proven experience in a workshop controller, senior technician, or similar automotive role, supported by strong organisational and communication skills. You thrive in a fast‑paced environment and can manage multiple priorities with confidence and accuracy.
A solid understanding of workshop processes, along with the ability to use DMS systems and workshop management software, is essential. Above all, you take a proactive, solutions‑focused approach and demonstrate exceptional attention to detail in everything you do.
In return, the company offers a competitive salary and bonus scheme, alongside access to manufacturer‑approved training and ongoing professional development. We offer genuine opportunities for career progression within a supportive, well‑structured team environment. Additional employee benefits are available, designed to recognise your contribution and support your wellbeing