Details:
- Salary: £225 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: London
- Date: 3 hours ago
Description:
Workplace IT Engineer (2nd Line Support)
West London | Ongoing Temporary Contract | ASAP Start
£174 per day PAYE or £225 per day Umbrella
Full time site based role with as this is supporting the wider members of the team with both hardware and software
A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis.
This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential.
The Role
You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite.
Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools
Deliver hands-on support across multiple council sites
Install, configure, and decommission IT equipment, including cabling and network patching
Support print services and liaise with third-party providers (e.g. Ricoh)
Manage and prioritise escalations, including VIP support cases
Work collaboratively with wider Digital Services teams on issue resolution and projects
About You
Proven experience in 2nd line IT support within a complex environment
Strong troubleshooting skills, including backend analysis
Experience supporting hardware, software, and network infrastructure
Comfortable working across multiple sites and delivering in-person support
Ability to manage priorities and communicate effectively with stakeholders
Experience supporting VIP users and handling escalations
Full UK driving licence required
Additional Information
Site-based role across borough locations
Ongoing temporary assignment
Subject to pre-employment vetting checks
Keywords: 2nd Line Support, IT Support Engineer, Workplace IT Engineer, Desktop Support, Service Desk Analyst, Technical Support, Windows 10, Windows 11, Active Directory, Office 365, O365, Azure, Intune, SCCM, Endpoint Management, Hardware Support, Software Support, Network Support, Cabling, Patch Panels, Switches, Troubleshooting, ITIL, Incident Management, VIP Support, Local Government IT, Public Sector IT, Field Support Engineer, Onsite Support, West London IT Jobs