Workplace Experience Coordinator

Description:

CBRE is the world's leading commercial real estate services firm. With approximately 39,000 employees, the company serves real estate owners, investors and occupiers through more than 300 offices worldwide. The company's core services include property sales, leasing and management; corporate services; facilities and project management; investment management; capital markets; appraisal and valuation; research; and consulting.

Job Summary

Workplace Experience Coordinator provides overall facilities & reception support to all
services and provisions in their location. Responsible for the Service delivery of full FM
services, Quality Management System and Health & Safety as instructed by the International
Director.
Establish effective lines of communication with the Client, customers & key stakeholders
across the location, ensuring service standards exceed expectations. Develop Client
relationship to grow the business across the region where opportunities arise, and coordinate regular reviews between customers and CBRE to enhance the client relationship.
The role requires a team player that will fully integrate with the rest of the regional and global
account team and actively contribute to the account deliverables and KPIs.
Support the management & performance of FM delivery through effective self-delivery and
the efficient management of supply-chain partners for outsourced services. Attend and input
to the wider regional team via regular team meetings & other associated forums
Align & commit your support to contribute to the wider CBRE to ensure full compliance with
Company goals & objectives.
Be commercially responsible for the performance of the location within region. Support the
development of annual budgets and proactively manage performance against budget.
Implement supply chain governance to support & improve service delivery with the support
of the senior FM.
The Workplace Experience Coordinator will actively support the Senior Facilities Manager in
supporting the development & improvement on service efficiencies, space management and
other initiatives

Key Responsibilities
Contract/Vendor Management

Be responsible for monitoring & management to all hard and soft service lines and ensue all
services provided are resourced and maintained to a high standard, perform to the agreed
service level, meet the Client's needs and operate within the CBRE Quality Health & Safety
system. Carry out spot checks, audits and planned inspections of services undertaken by
Vendors to ensure they meet the applicable standards.
Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output
measurements
Co-ordinate with FM Operations and Client Service teams to deliver service level agreements
Conduct Vendor review meetings on a regular / scheduled basis and keep records of these
meetings.
Monitor and report on vendor activities, achievements and work order closure rates as part of
the routine site reporting process
Management & completion of CAFM tasks both reactive & preventative.
Support & manage the completion of site contract review reports to present to Operations
lead.
Financial Control / Administration
Contribute towards & support the development of OPEX budgets for the specific locations.
Contribute towards & support the accrual process on a monthly basis.
Creation & Submission of all PO's for services on location.
Working through the financial portal to Raise Purchase Orders & Invoices Approvals for
goods or services as required, in compliance of business controls system
Front of House / Reception
Working based at reception always maintain a professional polite and considerate manner
Greet internal and external clients, acknowledging them promptly.
Welcome and escort guests to meeting rooms
Offer refreshments in the lobby area if guests are waiting here and ensure you keep them
updated on their host's arrival
Assist with separate registration desks for functions as required
Maintain the necessary awareness of building facilities to advise and direct guests
appropriately
Proactively deal with enquiries and requests in person, via the telephone or email, in a timely
and professional manner
Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
Take ownership and understand customer requirements and be able to demonstrate the
ability to close out concerns and ensure customer is kept always appraised
Management of Health & Safety
Management of Health & Safety for sites ensuring best practice and statutory compliance
met.
Ensure all mandatory training is undertaken inline with guidance provided.
Ensure Contractor H & S is maintained and ensure suitable RAMS are in place.
Ensure eLogbook platform & other associated systems are kept up to date
Ensure Envisi (energy management platform) is kept up to date
Conduct monthly QHSE self-assessment SLA checks in support of quarterly contract
performance requirements
Comply with HSE requirements as outlined within the SLA and as instructed by the company
policy
Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control
activities
Report all accidents, occupational illnesses, and emergencies in relevant
books/documentation
Management Responsibilities
Management and control of sub-contractors.

Person Specification

Good interpersonal skills

Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met

Accurate and exceptional attention to detail

Pro-active and enjoys working autonomously and as part of a wider team

Confident, diplomatic and assertive where required

Flexible approach to work

Understands and appreciates discretion as necessary

Team player who deals effectively with colleagues and clients
Skills Required

Fluent spoken and written English;

Essential education and professional qualification necessary for successful job performance;

Analytically-minded, financially and numerically skilled, with the ability to review and prepare complex financial reports;

Proficient in common application software (Microsoft Word, Excel, and PowerPoint) with strong presentation skills

Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner

Well organised and good prioritisation and planning skills

Service orientated attitude combined with innovative thinking

About CBRE Global Workplace Solutions:
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."
Application Process:
Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment