Details:
- Salary: £30,000 - 38,000 - Annum
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Annum
- Location: EC1V Old Street Greater London
- Date: 3 weeks ago
Description:
Workforce Support Team Leader
Location: Old Street, London
Duration of booking: 1 year fixed term contract
Proposed start date: ASAP
Closest Station: Old Street
Band: 7
Pay Rates:
£30,000 - £38,000 per annum
Rates are depending on skill and experience
Working Days and Hours: Mon – Friday 9am – 5pm (37.5hrs p/w)
Job Summary: Your role within the organisation would be to offer a customer facing, first line advisory service for line managers and staff on a wide range of subjects, including terms and conditions of service, pay issues, and general enquiries. The role also covers regulatory issues such as visa expiries and liaising with our large overseas workforce to ensure the Trust is compliant.
Duties:
Helping to ensure staff pay is correct and managed in line with the payroll service providers schedule
Assisting in providing employees and managers on support and guidance on HR queries
Actioning transactional changes in ESR
Monitoring, chasing and carrying out compliance checks for Fixed term contracts, Professional Registration, Right to Work and DBS
Actioning manager requests for changes to staff records in HR systems working to payroll deadlines
Planning and implementing strategic improvements recommended following a recent service review of the Workforce Support function, specifically around governance and processes
Record, investigate and respond to complaints regarding any advice or service provided and escalate to the Associate Director of HR Operations when required
To undertake audits on service provision
Review transactions and support requests to identify issues received after deadlines and agree, with managers, appropriate remedial actions including actions outside the deadlines that avoid underpayment and overpayment situations
To monitor team performance proactively against service level agreements and external contracts to ensure that the employee service function meets quality, contractual, compliance and other standards, implementing appropriate actions to rectify any breaches
To be the main point of contact for staff members and line managers to access the services of the HR and workforce directorate
Develop a detailed knowledge of workforce Standard Operating Procedures (SOPs) and be able to direct queries to a successful and complete resolution, by providing information and advice on a wide range of topics and issues across the directorates functions.
Taking care to implement key actions accurately and completely, aiming to meet operational target dates, deadlines and other priorities
To provide information and advice relating on application of the Standard Operating Procedures to other team members, work colleagues, managers and employees where this helps them deliver robust business outcomes.
To use customer interactions as opportunities to identify, suggest and implement changes to continuously improve efficiency and customer service
To respond helpfully and efficiently to queries via the Helpdesk, telephone and video conferencing
To be aware of GDPR guidelines and in every aspect of data management, consider the requirements of confidentiality and data security for all personal information
Highlighting any data breaches, should they occur
To manage HR administration and references and ensure the service provides a timely response in line with agreed services standards and KPI’s
Ensure compliance with the GDPR legislation in relation to HR administration and employment records across the team
Skills:
Excellent attention to detail
Ability to offer a compassionate and caring attitude towards service users, often in difficult circumstances.
Building and maintaining credible and productive relationships within different specialist teams and employees including senior management
Excellent communication skills
Ability to work autonomously and as part of a team and make decisions without direct supervision
Ability to understand a broad range of complex information and making decisions where opinions differ or there is no obvious solution
Strong commitment to Equality. Diversity and Inclusion within own teams and wider organisation
Essential:
At least two years recent experience working within the NHS in a similar type of role
Experience using ESR and Health Roster
Excellent knowledge of GDPR
Experience of line managing a team
Demonstrable experience of managing deadlines with HR transactional queries
Desirable:
CIPD Qualification
Experience of working with a Service Desk platform
Knowledge of NHS terms and conditions
At least 5 years working within a senior HR role
Experience in investigating over payments
Experience of working with SLA’s, external agencies and KPI’s
Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery