Workforce Manager - Performance and MI - Data - Contact Centre


Details:
  • Salary: £450 - 475 per day + INSIDE IR35
  • Category: Human Resources and Personnel
  • Job Type: Contract
  • Salary Per: Day
  • Location: South East Redhill Surrey
  • Date: 2 days ago
Description:

Workforce Manager required by a large financial services firm. You will need strong analytical data skills (data creation, data analysis, data application and coaching) with the ability to understand MI, alongside experience of overseeing large teams (70-140 people) in a Contact Centre setting. You will be working closely with team leaders to identify underperformance and make plans to remediate/i...


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