Details:
- Salary: £35,000
- Category: Human Resources and Personnel
- Job Type: Permanent
- Salary Per: Annum
- Location: West Midlands Birmingham
- Date: 1 day ago
Description:
Workforce Management Analyst
Birmingham - Hybrid (2 days per week onsite)
£35,000 per annum
We're looking for an experienced Workforce Management Analyst to join a busy customer operations environment, taking responsibility for the real-time management of telephony performance, resource and service levels.
This is a hands-on WFM role where you'll monitor live contact centre activity, manage queues and...
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