Work Coach

Description:

Educated Appointments are excited to be supporting a leading provider of training, mentoring, and workplace solutions to hire a work Coach. The Work Coach will provide enhanced support to people who have been out of work for a certain amount of time and support them to find jobs in their local areas.

Our client is more than just a company; they are a community deeply committed to empowering individuals in Cumbria and Lancashire. They are dedicated to equipping their learners with the skills and opportunities required to build a thriving future.

Key Responsibilities

* Engage with customers through regular contact and reviews.

* Provide advice, guidance and support to ensure progression towards identified goals and employment objectives.

* Promote our learning opportunities and recruit learners to the most appropriate provision.

* Identifying the required level of support and appropriateness for referral to training, and where required specialist support agencies.

* Conduct better off in work calculations.

* Carry out regular reviews of learners in order to ensure progress.

* Case Manage customer attendance and overall performance, ensuring contractual compliance

* Create relationships with employers and source vacancies that match the goals of customers and meet sustainable job outcome targets.

* Maintain accurate and up to date records on all systems to meet quality standards

* Develop and manage partnerships with local partners, promoting the work that we do.

Personal Specification

* GCSE English Language or equivalent (Grade A*-C)

* NVQ Level 3 or equivalent qualification or relevant industry experience

* Background of working in a customer facing target driven environment

* Communicating Effectively

* Delivering Results

* Working effectively as One Team

* Valuing Diversity and Integrity

* Building Effective Relationships

* Delivering exceptional customer service