Whiskey Specialist

Description:

We are currently looking for Full Time Whisky Ambassador with a passion for whisky to join the team at a 5 star Hotel in Kelso. Accommodation available to rent.
The key role of the Whisky Ambassador is to support the Food and Beverage Operations Manager by taking ownership of specialist whisky bar. Your aim should be creating and ensuring a consistent beverage experience for our guests, exceeding expectations, and maintaining the highest service standards.
Key Responsibilities:
• You will be responsible for the welcome and personal care of the guests, ensuring a consistent luxury and personalised guest experience
• You are responsible for all the bar activities under the guidance of the F&B Ops Manager, including service, cost control and building our Whisky collection.
• You will support the F&B Ops Manager by assisting in collaborations with Brand Ambassadors and suppliers.
• You will identify opportunities to enhance quality standards regarding beverage, set up, presentation and atmosphere.
• You will manage guest recovery situations promptly and effectively
• You will oversee cash handling and cash up procedures
Knowledge & Capabilities:
• You have a passion for delivering exceptional guest service
• You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels
• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
• You are resilient and flexible to adapt your work schedule to the demands of the business
Experience/Qualifications:
• Proven experience 2+years of management within a quality bar, preferably within a luxury hotel environment .
• A very strong Whisky Knowledge and a passion for enhancing this.
• Previous experience in a quality bar with a whisky focus is essential.
What’s in it for you?
· 30 days paid holiday after 1 year of service
· 50% discount on food & beverage