Waste Services Officer

Description:

Waste Services Officer
Salary: 20.58 per hour PAYE
Location: Kidderminster
Contract: Full Time, 3 months temporary
4 days on site: 8.00am-4.00pm or 9.00am-5.00pm
About the Role
We are seeking a proactive and organised Waste Services Officer to support the delivery of high-quality waste, recycling and environmental services. Working with operational teams, contractors, residents and partner organisations, you will help ensure services are efficient, compliant and customer focused, while supporting continuous improvement and sustainability initiatives.

Key Responsibilities

Monitor the performance of waste, recycling and garden waste services.

Investigate missed collections, complaints and operational issues, ensuring timely resolution.

Carry out inspections, audits and performance monitoring.

Support contract management and service improvement initiatives.

Analyse service data and produce performance reports.

Promote waste reduction and recycling through community engagement.

Respond to customer enquiries and liaise with residents, businesses and stakeholders.

Assist with investigations into fly-tipping, contamination and other environmental offences.

Ensure compliance with environmental legislation, health and safety requirements and organisational policies.

Maintain accurate records and support budget monitoring where required.
About You
You will have:
Essential

Experience in waste management, environmental services or a related field.
Knowledge of waste collection and recycling services.
Understanding of environmental legislation and health and safety.
Strong communication, customer service and organisational skills.
Ability to analyse data and prepare reports.
Competence in Microsoft Office.
Full UK driving licence.
Desirable

Experience in contract management and performance monitoring.
Knowledge of environmental enforcement.
Relevant waste management or environmental qualification