Details:
- Salary: £26,000 - Annum
- Location: Leicester
- Date: 1 month ago
Description:
LB265 - Warranty Admin
Location: Leicester
Salary: £26,000
Overview:
First Military Recruitment are currently seeking a Warranty Admin on behalf of one of our clients.
The Focus of the Warranty Admin to ensure the effective management of depot warranty departmental and/or customer warranty claims, maximising warranty claim efficiency at all times.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
Build strong and positive relationships with customer database and face to face
Build and document knowledge about the customer business and technical setup on an as and when basis
Feedback any important customer information to the Company
Ensure Warranty Department presents a professional image and portrays a polite and courteous manner at all times in all areas of the department.
Verification of parts and engineers labour times booked to warranty job cards
Receipt , labelling and safe storage of failed parts returned by service engineers
Submission of warranty claims to JCB via JDS and Rev8 computer systems
Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements
Monitoring of “live” warranty claims
Packing and return of failed parts as and when recalled by JCB Warranty
Provide additional (eg: photographs and sublet invoices) information as and when requested by JCB Warranty dept.
Action JCB Warranty Credits to live claims and pass credit notes to Financial Director
Authorise credits to customer (where applicable)
Maintenance of paid claim archive
Check monthly warranty status report and advise Depot Manager of rejected claims.
Implement action on rejected claims as agreed with Depot Manager
Preparation of warranty claims in readiness for audit
Identify, manage and follow process that ensure maximum claim success
Assist in other service administration as and when required
Holiday cover for any role as and when required
Ensure all claims are genuine and assist where applicable in the warranty audits
Carry out all work practices in line with company health and safety policy.
Meet and exceed customer expectations whilst maintaining profitability.
Contribute to overall success of Watling JCB through teamwork and good communication within the company
Provide excellent customer service
Skills and Qualifications:
Proven track record of Parts/ Service sales role within the Construction or similar industry
Excellent commercial awareness and customer problem solving
Ability to follow the Customer's buying decisions and needs
Proven track record of attention to detail skills for successful outcomes
Proven track record of customer service skills for successful outcomes
Proficient Skills using Microsoft Word & Excel
Experience with ADP/ Kerridge Systems
RTC Workshop Management Systems
Location: Leicester
Salary: £26,000