Details:
- Salary: £11.44 - Hour
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Hour
- Location: East Midlands
- Date: 1 week ago
Description:
The Staffing Network is a labour provider across the UK and we are working in a partnership with a market leading company who are looking for a Operations Admin
Shift Pattern and Hours of Work:
Monday to Friday - Start time range between 08:00am-09:00am 08:00-18:00 Required to work 1 weekend in 3
Pay rate: £11.44 p/h
The role involves:
* Support the operations function with administering the Warehouse Management System.
* Reporting to the Warehouse Manager Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner
* Ensures transactions are completed in line with departmental KPIs.
* Captures customer or internal non-conformances on the relevant system, ensuring non-conformances are kept up to date with the most recent information.
* Knowledge the customer orders & process the orders accordingly.
* Liaise with the customer regarding collections dates & times.
* Advise the customer regarding any shortages or discrepancies when the order is input on the system.
* Book Transport on behalf of the customer if is required.
* Process returns / rejections.
* Provide excellent customer service by answering customer inquiries and resolving issues promptly and efficiently.
* Handle a high volume of incoming calls and emails from customers.
* Analyse customer needs and recommend appropriate products or services.
* Upsell additional products or services to customers when appropriate.
* Maintain accurate and detailed records of customer interactions and transactions.
* Collaborate with other team members to ensure customer satisfaction.
Experience:
* Previous experience in a Warehouse Admin role is preferred.
* Strong communication skills, both verbal and written.
* Strong IT knowlage
* Ability to handle difficult or irate customers with professionalism and empathy.
* Excellent problem-solving skills and the ability to think quickly on your feet.
* Proficient in using computer systems and software applications.
We offer competitive pay, a supportive work environment, and opportunities for growth within the company. If you are a motivated individual with a passion for providing exceptional Warehouse operation Admin, we would love to hear from you. Apply now to join our team.
Benefits:
* Canteen
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
Schedule:
* 10 hour shift
* 12 hours
* Day shift
* Weekend availability
Please note that this position requires availability to work flexible hours, and weekends