Details:
- Salary: £23.11 - 31.55 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: London
- Date: 2 days ago
Description:
Visitor Operations Manager (Grade 7)
Location: Bloomsbury, London
Contract: Full-time (36.5 hours per week, Tuesday–Saturday)
Duration: Fixed-term (9 months)
Working Pattern: On-site only
About the Role
The Visitor Operations Manager will lead the delivery of a high-quality visitor experience across three museum sites. You will manage front-of-house operations, supervise visitor services staff and volunteers, and act as Duty Manager during public opening hours.
This is a hands-on leadership role combining operational management, team leadership, and visitor experience oversight in a busy cultural environment.
Key Responsibilities
* Deliver a consistently high-quality visitor experience across all museum sites
* Manage day-to-day front-of-house operations and resolve operational issues
* Act as Duty Manager across all public opening hours
* Maintain and implement standard operating procedures
* Line manage Visitor Services Assistants and volunteers
* Conduct performance reviews and support staff development
* Promote a positive, inclusive team culture
* Oversee retail operations, stock control, and income generation
* Support venue hire and event delivery
* Ensure accurate cash handling, reconciliation, and financial compliance
* Promote and maintain health, safety, and security standards
* Support incident response and business continuity procedures
* Monitor visitor data, footfall, and commercial performance
* Produce reports to support operational decision-making
* Collaborate with curatorial, estates, security, and engagement teams
Person Specification
* Experience managing visitor-facing teams in museums, galleries, heritage, or similar environments
* Experience acting as Duty Manager in a public-facing setting
* Knowledge of health, safety, and security procedures
* Experience in retail or commercial operations within a visitor context
* Experience managing staff and volunteers
* Strong customer service and visitor experience focus
* Excellent communication and interpersonal skills
* Ability to analyse and report on visitor or commercial data
* Good IT and digital skills
* Commitment to access, inclusion, and equality
* Calm, confident decision-making in operational situations
Salary & Benefits
* £23.11 PAYE / £31.55 LTD per hour
* 36.5 hours per week
* Work across internationally significant museum collections
How to Apply
Submit a CV and supporting statement demonstrating how you meet the essential criteria. Applicants should provide clear examples aligned to each requirement