Vice President, Client Operations Manager

Description:

Vice President, Client Operations Manager

We’re seeking a future team member for the role of Vice President, Client Operations Manager to join our Corporate Trust, Client Service team. This role is located in Manchester.

In this role, you’ll make an impact in the following ways: 

Day to day oversight of the assigned Collateralised Loan Obligations (“CLOs”) and /or loan portfolios to ensure high Client Experience Levels

Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight – ability to engage with Clients to ensure timely execution, Report Review and preparation on CLO and or loan Portfolio’s Performance, Monitoring of Service Level

Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams

Participate in Client Meetings, ensure minutes, and follow up items are closed out

Develop strong working relationships with Front Office Relationship Managers

Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution

Employee Development: Key role in training of support team on Client and deal specific requirements

Partner with Global Group Managers to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy. Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service

Serve as an escalation point and communicate effectively with other internal shared services, external investment managers, brokers, and clients. This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management

Partner Management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and escalate any concerns

To be successful in this role, we’re seeking the following: 

Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent)

Strong Client Management Experience and Ability to review deal governing documents

Experience in Loans (syndicated, bi-lateral, real estate) very desirable

Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.

To proactively monitor and manage the activities performed within our business partners outside of Ireland

Effective interpersonal, oral and written communication skills

Excellent analytical, organisational and time management skills with the ability to meet tight deadlines

Problem solving skills, judgement, and experience to analyze information

Proficiency in using Microsoft packages particularly Excel

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary