Utilities Account Manager

Description:

The Role

The role on offer is working within the Client Management Team, which services ZTP’s mutli-site corporate clients. With sites all over the UK, our clients require a high level of service to help them to reach their goals and rectify any issues that arise on their accounts from day to day.

Initially the role will involve:

*Working through the ZTP training program modules to ensure the basics of energy procurement and management are in place.

*Learning your way around the software platforms, from a client facing and internal management perspective.

*Working with ZTP Directors and client personnel to develop and implement project roll-out plans.

*Chairing Quarterly Client Meetings (with Account Director where required).

*Presenting to clients and internal team members.

*Inbox Monitoring and task delegation.

*Specialist Client Projects.

*Relaying and Monitoring Account Executive and Data Executive Tasks.

*Liaising with national and international clients in person and on the phone about various projects.

Moving forward the job will also include:

*Set up new portfolios and sites.

*Organise site surveys for meter identification.

*Organising Electric & Gas Supply Contract Tendering.

*Meter Operator (MOP) Contract Tendering.

*Managing Disconnection Notices (delegating data issues).

*Managing Transfer Objections (delegating data issues).

*Organising the installation of new energy supplies including ground works and metering.

*Monthly KPI Reporting (per client) - Live tasks & Portfolio Summary (NOTs, Contract Renewals, COTs in COTs Out).

*Cost Analysis.

*Consumption Alerts, Usage Analysis, Consumption Profiling.

Person Specification

First of foremost, we are seeking someone who has extensive experience in working in the energy industry. They must show a reasonable understanding and experience in dealing with the services that ZTP offer.

Essential Knowledge Requirements

*Microsoft Outlook.

*Intermediate excel.

*Customer service.

*Numeracy.

*Extensive working knowledge of the energy industry.

Desirable Knowledge Requirements

*Advanced Excel - Power BI.

*Energy consultancy working environment.

Essential Skills & Abilities

*Exposure to working with corporate clients.

*Proactive and think outside the box.

*Excellent presentation skills.

*Excellent communication and influencing skills.

*Excellent verbal and written communication skills.

*Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

*Excellent organizational skills, attention to detail and time management.

*Problem solving and using initiative to solve any issues.

*Works well under pressure.

*Critical thinking and problem-solving.

*Active listening and reflective skills.

*Curious.

*Attention to detail.

*Build and manage interpersonal relationships at all levels.

*Flexible.

*Strong team player.

*Collaborative.

*Build meaningful and rewarding relationships.

*Seek to understand and a good listener.

*Emotional intelligence.

Essential Experience Requirements

*Account management experience of 3+ years.

*Leadership experience.

*Fixed & Flex procurement.

*Change of tenancy.

*Cost and consumption reporting and forecasting.

*Invoice Validation points and processes.

*Meter Installation.

*Recharging.

Essential Education & Qualification Requirements

*A-Levels

*GCSE’s

Desirable Education & Qualification Requirements

*Bachelors Degree

*Masters Degree

Other Characteristics

*Willingness to accept other duties as assigned.

*Ability to travel and to work overtime as needed.

*Must be able to work with sensitive and highly confidential information.

Personal Qualities

*Personal style that is in line with the ZTP culture, values and behaviours.

*Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business.

*Structured problem solving, analysis & methodical mindset.

*Self-motivated individual with initiative to prioritize workloads and tasks.

*Commercial awareness.

*Patient.

*Creative.

*Positive attitude to continuously improve.

*Manage multiple projects at the same time.

*High degree of independent judgment.

*Resilience and adaptable to change.

*Positive attitude.

ZTP Company Benefits

*Competitive Compensation Package.

*Annual Leave that increases by 1 day for each year of service (Up to 25 days).

*Vision Reimbursement.

*Flu Vaccine Reimbursement.

*Pension.

*Family Friendly Policies.

*Remote Working.

*Flexible Working Options.

*We Work Office Membership.

*1 Hour Lunch break (1pm to 2pm).

*Quarterly Team Get Togethers.

*Wellbeing Committee.

*Recognition Scheme.

*Referral Scheme.

*Cycle to Work Scheme.

*1 Day Paid for Volunteering to Support Local Community.

*Home Office Set Up.

*Travel Expenses Reimbursed by ZTP.

*Learning & Development Opportunities.

*Career Pathways & Promotion Opportunities