User Researcher

Description:

Job Title: User Researcher (SC Cleared)
Contract Length: 4 Months (Inside IR35)
Location: London
Working Pattern: Hybrid - 2 Days per Week Onsite
Security Clearance: Active SC Clearance Required

User Researcher

We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract. This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products.

Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development.

Key Responsibilities

Plan, design, and conduct qualitative and quantitative user research activities.
Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points.
Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry.
Analyse and synthesise research findings into actionable insights.
Present findings and recommendations clearly to stakeholders at all levels.
Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers.
Support evidence-based decision-making throughout the service lifecycle.
Ensure research activities comply with government accessibility and service standards.
Contribute to the continuous improvement of user-centred design practices across the programme.

Essential Skills & Experience

Proven experience as a User Researcher within large-scale digital transformation or public sector environments.
Strong understanding of user-centred design principles and research methodologies.
Experience planning and facilitating usability testing and user interviews.
Ability to analyse complex research data and communicate insights effectively.
Experience working within agile multidisciplinary teams.
Strong stakeholder management and communication skills.
Experience producing research plans, discussion guides, insight reports, and recommendations.
Knowledge of Government Digital Service (GDS) standards and service assessments.
Active SC Clearance (mandatory).

Desirable Experience

Previous experience working on UK government programmes.
Familiarity with accessibility standards and inclusive research practices.
Experience researching services with diverse or vulnerable user groups.

Contract Details

Duration: 4 Months
Location: London
Working Arrangement: Hybrid (2 days per week onsite)
Clearance: Active SC Clearance Required