Details:
- Salary: £35,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Southam Warwickshire
- Date: 2 weeks ago
Description:
UK Service Engineer
£35,000 to £40,000 Per Annum
Working hours:
0730 – 1600 Mon to Thurs
0730 – 1230 Fri
Benefits:
Company Vehicle, Mobile Phone, Healthcare, Pension, 25 days holiday plus Bank Hols
This is a permanent role
My client is seeking a UK Service Engineer who can visit customers across the UK and resolve issues / provide training. Based at Southam but travel out to business units and dealerships when required. A mechanical skill set is essential, and you will also be used to dealing with customers.
Reporting to:
Quality Manager
Purpose:
The UK Service Engineer will enhance our customer experience. Improving the customers’ awareness through training and providing technical support in the event of faults and / or warranty issues.
Main Duties & Responsibilities
* Understand the customers needs and provide the appropriate service
* Troubleshooting company products & equipment
* Providing remote and onsite technical support to customers in line with KPI’s/SLA’s
* Gather fault / warranty related data
* Compile product quality issues, communicating issues to the internal quality teams to drive product enhancements
* Provide training to customers to ensure standards are met during product installation and enhance the customers understanding of product usage
* Complete all necessary administrative tasks associated with a service visit (in advance & following the call
* Following service visits, complete the necessary internal debriefing and follow up tasks (when necessary)
* Support with set up and dismantling of trade shows and act as a Brand Ambassador providing technical support during trade shows
* Carry out audits at our OEM and Aftermarket Dealer networks in line with KPI’s/SLA’s.
* Maintaining a thorough working knowledge of company products & systems, new and existing
* Any additional duties as and when required.
Key Requirements:
* Full clean driving license and the ability to travel frequently often at short notice
* Proven ability to work independently and to deadlines
* Excellent communication & interpersonal skills
* Proven problem solving & analytical skills
* Strong customer service skills
* Ability to handle high pressure situations
* Commercial awareness
* Demonstrable technical aptitude
CRC Recruitment are a leading Midlands based recruitment consultancy covering vacancies across the UK. We have been established since 2003 and have a reputation for high service standards to both candidates and clients. We supply permanent or temporary staff to all areas of business covering a variety of different industry sectors