Troubleperson

Description:

82794 - Troubleperson

This Troubleperson will report to the field staff supervisor and will work within Network Operations based in our Walton-on-Thames office. You will be a permanent employee in our UK Power Networks team.

You will attract a salary of £49,812 plus Shift Allowance per annum, outer London weighting and a bonus of 3%

If you are successful, you will need to undertake a medical and DBS reference check

Close 10/08/2026

We also provide the following additional benefits

22 Days Annual Leave plus bank holidays.

Reservist Leave - Additional 18 days full pay and 22 unpaid

Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

Tenancy Loan Deposit Scheme, Season Ticket Loan

Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes

Occupational Health support

Switched On - scheme providing discount on hundreds of retailers' products

Discounted gym membership

Employee Assistance Programme

UK Power Networks

UK Power Networks is the country's biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.

The company invests more than £600 million in its electricity networks every year, offers extra help to vulnerable customers at times of need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.

Job Purpose:

The position, working as part of the Croydon & Kingston Area team will be responsible for the restoration of LV supplies on the UK Power Networks LV distribution system, carrying out jointing repairs on the HV and LV cable networks.

After a period of appropriate training, you will be required to carry out the full range of Troubleperson activities including first line response and permanent fault repair work at voltages up to 33kV.

Principal Accountabilities:

Location of faults on the Distribution network

The restoration of HV & LV supplies

Testing and switching on the HV & LV network - and understanding the results of the tests and acting appropriately

Any other relevant jointing duties

Supervision of excavating teams

Understanding operational and 1:500 diagrams

LV and HV jointing

Use of appropriate IT equipment including TDR, LV Faults sniffer and FFE equipment

Immediate supervision of a working party

Nature and Scope:

The person undertaking this role plays a vital role in the safe and timely restoration of LV & HV supplies. The Company is regulated by various guidelines, and this role is particularly important in ensuring successful compliance with Customer Minutes Lost and Customer Interruption targets. The job holder may be required to work at any location within the UK Power Networks area, initially within the South East Region.

Experience & Qualifications

The following skills and attributes are important to this role

City and Guilds 2339, formally 232,

IOSH Managing Safety or be willing to undertake a course of study to achieve this

Streetworks qualification Units 1, 2, 3 and supervisor

Flexibility and able to work alone and in a team environment

Ability to problem solve in a practical way

Able to work under pressure

Must have a clean driving licence

Desirable

SAP would be advantageous

Personal Characteristics:

The following are important attributes for this role:

Strong safety focus required

Must be customer focused

Must be willing to undertake standby duties