Details:
- Salary: £30,000 - 33,000 - Annum
- Location: Surrey
- Date: 1 month ago
Description:
Travel Specialist
This leading destination specialist Tour Operator is looking for a dynamic travel professional to join their team as a Travel Specialist. In this role you sell bespoke and package holidays to a range of inspiring destinations, matching the customer requirements and managing the customer journey from start to finish, being the point of contact throughout. On top of a fantastic basic salary of up to £30k to £33k plus realistic commission of £7k to £10k, you will also have the opportunity to experience their diverse range of destinations for yourself on regular educational trips. Hybrid working in beautiful Surrey office.
Travel Specialist - Role & Responsibilities:
Put together bespoke trips to meet clients requirements.
Responding to reservations over the phone, via email, & live chat.
Maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets.
Deal with customer queries, providing exceptional personalised customer service.
Regular follow ups to help maximise conversion and provide feedback as to non-conversion.
Maintaining excellent knowledge of the destinations and product range.
Cross sell across to other destinations appropriate to the customers needs.
Travel Specialist – Skills & Experience required:
Excellent travel sales expertise and proven ability to achieve sales targets within a travel sales environment.
Knowledge of European destinations, ideally the Nordics but not essential.
Exceptional customer service and administrative skills
Ability to demonstrate and ability to influence and negotiate.
Excellent spoken and written English.
Results and target driven, and self motivated.
Previous successful candidates have been from reservations, Travel Consultant, Travel Agent or Reservations consultant, Tailor-made Consultant, Travel Specialist, Travel Advisor.
Travel Specialist - Key Benefits:
Salary £30k to £33k dependent on experience plus commission - £7k to £10 is realistic.
Hybrid office / home based role, 2 days in the office
Monday to Friday 8 – 4, 9 to 5 or 10 – 6 with Saturdays on a rota (approx. 1 per month).
Out of hours phone cover on a rota basis (twice per year) with additional payment of £250 per week
Range of staff benefits including discounted travel, health cash plan, subsided gym membership, wide range of well being treatments at discounted rates & social events.
Beautiful modern offices
Please apply for the position of Travel Specialist online or email your cv to (url removed)