Travel Operations Executive

Description:

Travel Operations Executive - Required for this experiential travel company. Salary around £25,000 plus great benefits.

Travel Operations Executive duties
-Dealing with new bookings which can vary between a luxury trip around Europe to a Tanzania safari, to a tailor-made journey in India.
-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
-Ensuring that services such as hotels, private tours, entrances, flights and other services are booked accurately and in a timely manner
-Finalising travel documents and ensuring they go out to clients within deadlines set per country
-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
-Ensuring that the CRM system, reservations system and other portals they use are kept up to date
-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
-Dealing with emergency phone calls, if clients have any issues whilst on their holiday
-Supporting the director in his absence - duties will include keeping on top of his inbox and action emails when needed, answering calls, Diary management

Travel Operations Executive skills required
-Someone who has experience in a similar operations exec/coordinator/support role for a tour operator
-A strong team player who brings positive energy and an attitude to their work
-Experience in working with both DMC's and direct suppliers in previous roles
-An analytical person who is confident formulating processes and then successfully implementing them
-Someone with excellent organisational skills and strong attention to detail
-The ability to work under pressure and accustomed to working to operational deadlines
-Excellent customer service skills and a strong command of written and spoken
-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
-Someone with a deep passion for travel and new experiences

If you are interested in the above role please apply online or send your cv to (url removed)

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit