Travel Operations Executive

Description:

Travel Operations Executive
Base Salary to £35,000 + Bonus and Great Benefits
Hybrid - Berkshire
Our client is an award winning travel company who specialise in high end luxury safaris.
They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel within Botswana, Ethiopia, Kenya, Malawi, Madagascar, Namibia, South Africa, Tanzania, Uganda, Zanzibar etc
Due to growth, they are now seeking a Travel Operations Executive to join the team
The Travel Operations Executive is responsible for providing operational and administrative support to the sales team throughout the sales process.
Previous travel sales experience is required in a similar role
This role is offered on a hybrid basis
Travel Operations Executive Responsibilities:
Support the sales team throughout the entire sales process
Ensure the highest standards of client care at all times
Check availability of ground arrangements and prepare quotes for the sales team
Monitor deadlines for provisional reservations and confirmations
Finalise itineraries and book all aspects of client trips
Liaise with local ground staff and agents to ensure all services are in place, queries are resolved, and client expectations are met or exceeded
Work with the sales team to deliver exceptional customer service and problem resolution pre, during, and post-trip, addressing concerns and special requests to ensure client delight
Travel Operations Executive Experienced Required:
Previous travel experience in a similar operations or support role
Good attention to details skills
Ability to multi task and work under pressure
Good communication skills
Travel Operations Executive Salary and Benefits:
Base salary of up to £35,000 based on experience
Annual bonus based on company performance
2 guaranteed fam trips per year
Full training and mental wellbeing support
Monday to Friday role
28 days annual leave
Hybrid working
Birthday off
Childcare voucher scheme
Cycle to work scheme
Regular social events and incentives
To apply for the Travel Operations Executive, please email your CV and a member of the team will be in contact to discuss the role and company