Details:
- Job Type: Contract
- Job Status: Full-Time
- Location: Remote work
- Date: 2 weeks ago
Description:
Our client is currently undergoing an upgrade to their CRM platform and requires a Training Manager with experience creating Salesforce training content and delivering it to a large audience, to join their team. This is an 8-month contract and is a remote position.
Description:
• Transferring system processes and automations from SKUID to SFDC layer for optimized data processing and faster page load
• Establishing data connectivity to tap into a broader suite of commercial effectiveness tools.
• Designing a new UI (including mobile access) for a more contemporary and efficient platform
Project Deliverables:
1. Training needs analysis- Assessing persona specific training requirements based on change impacts of the new platform and audience training needs.
2. Training strategy and plan- Designing the overall training approach and execution plan, including curriculum design, training schedule and resource allocation.
3. Collaboration with Business segments training leaders
4. Training content production- recorded videos, quick reference guides, detailed ‘step-by-step' guides and training courses
5. Training preparation – Logistical preparation for training delivery including training agendas, training data creation in training instance of SFDC,
6. Training delivery – remote training delivery to ~150 change agents to deliver best practice training delivery to an audience of ~7000+
7. Post-launch hyper care – Form part of the post-launch hyper-care team to provide 1st line of user support; fielding queries, validating + raising defects to the development team and providing update on resolution users.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients