Trade Floor Desktop Support Analyst

Description:

Acora Overview

We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.

Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cybersecurity capabilities.

Our mission is to unleash the potential of people through amazing IT experiences.

Our Values

We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers.

·Be the best you can be.

·We do what we say.

·Together we win.

Role Overview

Deliver the highest level of Desktop Support service to our internal customers and Traders within the Financial industry.

The successful candidate must have Front Office and Trade Floor Desktop Support scope of experience and the ability to show successful process improvements and the bonds required to make a great team who is customer centric focused.

Key Responsibilities

·To report to Manager on day to day activities

·Work closely with the teams

·Support ‘Traders’ and associated staff in all Technical issues from Desktops to devices

·Support other key stake holders

·Work a shift pattern including (once achieved support knowledge achieved) WFH in a pattern to be discussed

·To see all resolutions to completion

·To enhance own technical knowledge with support of the team and knowledge base documents

Key Skills, Knowledge and Experience

·Voice, Dealerboard IPC and Speakerbus.

·Market Data applications, including Bloomberg, Reuters Eikon, Reuters FXT, Brokertec and ICAP.

·Trading Exchange technology and indices.

·Market Announcement principles.

·Operating Systems, including Windows 10 and Apple Mac.

·Microsoft technologies, including Outlook, Excel, Word and PowerPoint.

·Zoom meeting room, desktop, and mobile applications.

·Active Directory.

·Desktop security and windows policy.

·Networking essentials.

·Mobility and remote working solutions.

·UEM and BES Enterprise and Admin.

·Trader Desktop hardware configuration.

·Hosted desktop environments.

·Strong communicator and ability to engage colleagues and customers at all levels.

·Capital Markets and Currencies, Rates & Credit Trading & Sales environments.

Privacy Policy

In general, you can visit online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request. Acora is fully compliant with the General Data Protection Regulation 2016