Trade Counter / Branch Manager

Description:

Core Responsibilities

* Day-to-Day Operations: Manage the smooth running, opening, closing, and physical presentation of the trade counter and showroom.

* Sales & Account Management: Serve trade and retail customers, prepare accurate quotes, negotiate pricing/discounts within authorized levels, and grow key accounts.

* Team Leadership: Supervise, train, and support trade counter sales and warehouse staff, consult with the Business Development Salesperson

* Stock & Inventory Control: Monitor stock levels, handle goods-in/goods-out, coordinate replenishment orders, and manage supplier relationships.

* Customer Relations: Building and maintaining relationships with commercial contractors, trade specialists, and local accounts.

* Financial & KPI Management: Drive sales growth, hit gross margin/profitability targets, and handle billing, pricing, and invoice accuracy.

* Health & Safety: Maintain a clean, organized, and safe counter and storage environment in line with company policies.

Key Requirements & Qualifications

* Experience: Proven background in a builders' merchant, electrical/plumbing wholesaler, or B2B trade counter environment.

* Product Knowledge: Familiarity with relevant trade products Ventilation HVCA Sector

* P&L & Financial Management: Managing budgets, profit margins, sales targets, and operational overheads.

* Commercial Skills: Experience with consultative selling, managing customer quotes, and hitting P&L or margin targets.

* IT Proficiency: Comfortable using ERP/stock systems (such as M3 or Vecta) alongside Microsoft Office.

* Licences: Often requires a full UK driving licence; a forklift truck (FLT) licence is frequently advantageous.

* Reporting: Reporting to Management team with Sales Figures and Branch expenditure weekly and end of month

* Effective Stock Control: maintaining stock levels and negotiating with suppliers