Ticketing Systems Manager

Description:

Job Title: Ticketing Systems Manager
Location: Salford Quays
Salary: £35,000 per annum, plus staff benefits
Job Type: Full-time, Permanent
Working Hours: ​The role is 37.5 hours Monday to Friday with a Saturday and Sunday worked on a 6 week rota basis
The Lowry is a visual and performing arts venue situated at the heart of MediaCityUK, one of the world's most exciting culture and media destinations. Located within The Lowry is QuayTickets, an award winning primary ticket agency providing sales for The Lowry and over 30 other venues throughout the UK. All revenue from QuayTickets supports our Theatres, Galleries and our Learning and Engagement work with our local community.
About the Role:
​The role of Ticketing Systems Manager is accountable for the management of our UNIFY ticketing system, management of the Setup and Support Team, and the delivery and maintenance of all Software as a Service (SaaS) clients and managed ticketing services. We have a wide range of clients including other theatres, heritage railway and immersive events.
The role will manage and develop the ticketing platform including all upgrades, QuayTickets implementations and will test, demonstrate and deploy new system functionality in line with agreed deployment deadlines.
The role will be based on site at The Lowry providing technical support and training to all clients and departments. There will also be opportunity to demo the system at industry events and in sales pitches answering client questions and providing quick solutions on the fly.
Hybrid working is also available with a minimum of 3 days worked in our office at The Lowry.
​About You:
The successful candidate will:
* Have advanced knowledge of computerised box office systems and reporting functions
* Be experienced in line management and development of a team
* Have a high level of numeracy, literacy and competence with Microsoft Excel is essential
The role has a number of staff benefits including:
* Complimentary and discounted theatre and live event tickets
* Free car parking just a few minutes' walk from The Lowry building
* Paid day off for your birthday
* Discounts at the bars, restaurant and gift shop located within The Lowry building
* Access to the Lowry's Wellbeing Hub and to other health and wellbeing services, including counselling, physiotherapy and remote GP appointments
* Group Life Assurance Scheme
Additional Information:
The application deadline for this vacancy is Wednesday 3 July 2024 at 9am.
Interviews are provisionally planned for Wednesday 10 July 2024
For more information, please download the recruitment pack. To apply for this position please submit your CV and a covering letter by clicking on 'Apply for this job' via the vacancy on The Lowry's Careers page. Your application should describe how you would apply your knowledge, experience and skills to fulfil the main duties and responsibilities of the post.
To ensure fairness during our shortlisting process, we ask that you remove all personal details (such as name, age, location, ethnicity, marital status etc) from your CV and covering letter before uploading. This reduces the risk of any potential bias during our recruitment process and ensures that all shortlisting is based on skills, experience and suitability for a role. Thank you for your understanding.
The Lowry is committed to creating an inclusive workforce by reflecting and representing the diversity of Salford and the UK. We want to attract the broadest range of talented people to be part of The Lowry - whether that is to work in our creative or support roles.
We particularly encourage applications from the following two people groups who are currently under-represented in our work force and in the wider performing and visual arts sector; those people who experience racism and marginalisation, including those from African, Caribbean, North African, LatinX, South Asian, East Asian and South East Asian heritage and their diasporas, those who are disabled, Deaf and neurodivergent or have long-term health conditions.
Please click on the APPLY button to redirected to the company's site to apply for this role.
Candidates with experience of; IT Support Manager, IT Team Leader, IT Support, IT Support Team, ICT Team Manager, IT Systems Manager, Client Support Manager, Customer Services Manager, Support Team Leader, Client Services Team Leader, Client Support Administrator, Client Services Support, Client Relationship Assistant may also be considered for this role