Tenant Engagement Manager

Description:

Tenant Engagement Manager

Join a well-established local authority in the West Midlands in a rewarding interim opportunity where you'll play a key role in shaping tenant engagement and ensuring resident voices influence service delivery. This Tenant Engagement Manager position offers a 6–12 month contract, leading an experienced team while driving forward resident engagement, consumer regulation compliance and service improvement across the housing service.

You'll be joining a collaborative housing team at an exciting time, with the opportunity to lead on a high-profile engagement strategy, strengthen resident involvement, and support preparations around the Social Housing Consumer Standards. This is an excellent opportunity for an experienced housing professional looking to make an immediate impact within a large social housing provider.

We'd love to hear from anyone with a background as a Tenant Engagement Manager, Resident Engagement Manager, Community Engagement Manager, Housing Team Manager, Customer Engagement Manager, or someone with extensive experience managing resident involvement within social housing.
As the Tenant Engagement Manager, you will be:
Managing a team of Tenant Engagement Officers and a Quality & Development Officer, providing day-to-day leadership, supervision and performance management
Leading the delivery of resident engagement activities, including consultations, tenant and resident associations, customer scrutiny groups and assurance boards
Developing and delivering the organisation's Tenant Engagement Strategy through resident workshops and stakeholder engagement
Supporting compliance with the Social Housing Consumer Standards, including the Transparency, Influence and Accountability Standard
Driving forward actions arising from mock inspection plans and regulatory readiness work
Supporting officers with occasional site visits and resident consultations
Attending occasional evening meetings to engage with resident groups and community forums
Using NEC, Microsoft Excel, Power BI and other housing systems to monitor performance and produce reportsI'd love to speak to anyone who has:
Proven experience leading tenant or resident engagement services within social housing or a local authority
Strong knowledge of the Social Housing Consumer Standards and regulatory expectations around resident involvement
Experience managing and developing teams within a housing environment
A track record of developing engagement strategies and delivering meaningful resident consultation
Excellent communication, facilitation and stakeholder management skills
Strong IT skills, including Microsoft Office, particularly Excel
Experience using NEC, Power BI or TP Tracker would be advantageousThe role is offering the following benefits:
6–12 month contract
£32–35 per hour Umbrella
Hybrid working, with approximately 60% office-based
Full-time office presence required during the first 3–4 weeks for onboarding
One-stage interview process
Opportunity to lead an established team within a progressive housing serviceTravel & LocationThis role is based in the West Midlands, with hybrid working available following the initial onboarding period. You'll be expected to attend the office for approximately 60% of the working week, with flexibility to work from home and other office locations. Occasional travel across the local area will be required to support resident engagement events, consultations and community meetings.
If this Tenant Engagement Manager role sounds like your next opportunity, please apply now or contact Tiyana Davies at Niyaa People on (phone number removed)