Tenancy Services Manager

Description:

Are you an experienced housing professional with a passion for delivering high-quality services and leading frontline teams?

We are seeking a Tenancy Services Manager to lead the operational delivery of tenancy management, income collection, and neighbourhood services across our housing portfolio. This is a critical role at the heart of our frontline service, where strong leadership, sound judgement, and a commitment to excellence will have a direct impact on tenants and communities.

About South Holland District Council

South Holland District Council is a council landlord based in South Lincolnshire managing 4,000 properties including 1,000 Sheltered Housing homes. Rated C2 by the Regulator of Social Housing in 2025, with a transformation programme focused on ongoing service improvement to deliver high-quality housing services.

About the role

You will provide visible leadership across frontline housing services, ensuring consistent, high-quality delivery while supporting teams to manage complex cases and deliver sustainable tenancy outcomes.

Reporting into the Housing Neighbourhood Operations Manager, you will:

* Drive service performance and deliver against key KPIs

* Oversee complex or escalated cases, ensuring consistent and proportionate decision-making

* Use data, KPIs and insight to monitor and improve service delivery

* Lead, coach and develop staff, creating a high-performing and accountable team culture

* Ensure services are compliant, well-documented and audit-ready

What you’ll bring

You will be a confident and credible housing professional with strong operational leadership experience. You will bring:

* Proven experience in tenancy management, income collection and neighbourhood services

* The ability to lead, motivate and performance manage frontline teams

* Strong knowledge of safeguarding, ASB and tenancy enforcement

* Excellent communication, organisational and decision-making skills

* A customer-focused, solutions-driven approach to service delivery

How to Apply

* For any questions or for an informal conversation regarding the position, please contact Vikki Cherry, Service Director-Housing at (phone number removed).

BENEFITS: We offer excellent terms and conditions of employment including:

* Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life

* Generous annual leave scheme +option to buy more

* Employee Assistance Programme

* Employee Benefits Platform including retail, holiday, and leisure discounts

* Cycle to work scheme*

* Flu Jabs

* Free Eye Test voucher for regular screen users

* Flexible Working Policy

* Agile Working Policy*

* Car mileage reimbursement*

* Excellent career progression and training opportunities

* Long Service Recognition*

* Salary sacrifice car scheme roles over 33k*

*Certain restrictions may apply

ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date